System Support Specialist

Insurance Relief; Fresno (CA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

Team training and support

Job summary

Insurance Relief in Fresno, CA is seeking a friendly Support Specialist to join a collaborative team. You will deliver exceptional customer service, support administrative tasks, and help clients navigate insurance-related inquiries.

The ideal candidate has 2+ years in customer support or office work, a Bachelor’s in Business or Marketing, and strong MS Office skills. Staffing-software experience is a plus; we provide extensive training and ongoing team support.

Qualifications

• 2+ years in customer support or administrative office work.
• Bachelor's degree in Business, Marketing, or related field.
• Proficiency with Microsoft Office (Excel, Word, PowerPoint).
• Experience with staffing agency software is a plus.

Responsibilities

• Provide friendly, dedicated customer support.
• Collaborate with multiple departments to resolve inquiries.
• Use customer data and feedback to improve solutions.
• Support end-users and guide them to best solutions.

Skills

Customer service

Administrative support

People skills

Team collaboration

Education

Bachelor's degree in Business, Marketing, or related field

Tools

Microsoft Office (Excel, Word, PowerPoint)

Staffing agency software

Job description

Are you a friendly and dedicated Support Specialist looking to join a one-of-a-kind staffing firm in Fresno, CA? Exciting opportunity to join a collaborative, supportive community making waves in the staffing industry. If you're excited to contribute to something special and keep the tradition of outstanding customer service alive, let's talk!

What’s in it for you?

• Schedule: Monday - Friday
• Benefits: Full suite of comprehensive benefits (medical, dental, vision)
• Team Support: Collaborative training and hands-on support offered!!

What Makes You Great:

• Experience: 2+ years in customer support or administrative office work, with a proven record of delivering exceptional customer service!
• Education: Bachelor's degree in Business, Marketing, or a related field
• Technical Proficiency: Microsoft Office: Excel, Word, PowerPoint, and other database management systems.
• Experience with staffing agency software is a huge PLUS!

The Impact:

• Let's create content that wows! We'll craft engaging and informative pieces for every step of the customer journey, ensuring our brand shines brightly and feels personal every time.
• Use customer data and feedback to assess automated solutions' effectiveness
• Strong people skills to build a genuine connection with customers
• Provide helpful assistance to end-users and guide them to the best solution
• Collaborate with several departments

Why Insurance Relief™?

As a businessperson in the insurance industry, it is an advantage to partner with a staffing expert and ally who understands your unique skills and needs. With vast experience in the insurance arena, Insurance Relief™ works with brokers, carriers, and third-party administrators to locate and place the best people for positions ranging from entry-level to senior management. We invest the time to truly understand what you want to accomplish and then do our best to find meaningful opportunities.

Insurance Relief™ provides ample opportunities for you to put your skills to work so if this position is not quite the fit for you please give us a call to hear about all of the other opportunities we have available.