Insurance Team Lead: Drive Growth & Service

AAA Central Penn; Susquehanna Township (PA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive compensation

AAA Cares program

Collaborative culture

Career growth

Training and development

Job summary

AAA Central Penn in Harrisburg, PA is seeking an Assistant Manager, Insurance to lead a high-performing team focused on sales growth and exceptional customer experiences.

You'll coach others, monitor pipeline activity, and use data to drive improvements while promoting consistent processes and accountability across the team.

The role requires PA insurance regulations knowledge, a PA Property & Casualty license, and strong communication and leadership skills to succeed in a fast-paced environment.

Qualifications

• Experience leading insurance, sales and customer service teams, with knowledge of PA regulations and licensing.
• Current PA Property & Casualty license.
• Strong coaching and communication skills.
• Goal-oriented with comfortable use of metrics.
• Ability to adapt in a fast-paced environment.
• Balanced accountability and team support.

Responsibilities

• Support team performance, sales goals, and service standards.
• Monitor pipeline activity and identify opportunities for growth.
• Provide coaching, feedback, and performance reinforcement.
• Use data and reporting to improve results.
• Promote strong system usage and consistent processes.
• Help create a positive, accountable, and team-focused culture.

Skills

Insurance leadership

Sales leadership

Customer service leadership

Coaching

Communication skills

Metrics familiarity

Job description

AAA Central Penn in Harrisburg, PA is seeking an Assistant Manager, Insurance to lead a high-performing team focused on sales growth and exceptional customer experiences.

You'll coach others, monitor pipeline activity, and use data to drive improvements while promoting consistent processes and accountability across the team.

The role requires PA insurance regulations knowledge, a PA Property & Casualty license, and strong communication and leadership skills to succeed in a fast-paced environment.