Insurance Support Specialist – Licensing Path

Phil Pappas - State Farm Agent; Dearborn Heights (MI); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Opportunity for advancement

Paid time off

Training & development

Company parties

Competitive salary

Job summary

Phil Pappas - State Farm Agent in Michigan is seeking a customer service representative to help create exceptional customer experiences and support policyholders in day-to-day needs.

Candidates must be willing to obtain the Michigan P&C license prior to start date; prior insurance experience is helpful, but strong customer service background will be considered. The role involves in-person, phone, and email interactions to assist with policy changes and billing.

Qualifications

• Excellent communication and interpersonal skills.
• Strong customer service skills and a positive attitude.
• Detail-oriented with the ability to multitask.
• Ability to work independently and as part of a team.
• Dependable, professional, and comfortable speaking with customers.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Connect with customers regarding billing and needed documents.
• Maintain accurate records of customer interactions.
• Additional tasks assigned by management.
• Communicate with customers by phone, email, and in person.
• Maintain accurate customer records and documentation.
• Identify opportunities to assist customers with additional insurance needs.
• Perform additional duties as assigned by management.

Skills

Communication skills

Customer service

Multitasking

Teamwork

Dependable/Professional

Job description

Phil Pappas - State Farm Agent in Michigan is seeking a customer service representative to help create exceptional customer experiences and support policyholders in day-to-day needs.

Candidates must be willing to obtain the Michigan P&C license prior to start date; prior insurance experience is helpful, but strong customer service background will be considered. The role involves in-person, phone, and email interactions to assist with policy changes and billing.