Insurance Customer Service Specialist — License Prep

Phil Pappas - State Farm Agent; Dearborn Heights (MI); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Advancement

Paid time off

Training & development

Company events

Competitive salary

Job summary

Phil Pappas - State Farm Agent in Michigan is seeking a customer service representative to help policyholders with their needs. You will be part of a team that builds lasting relationships, answers inquiries, processes policy changes, and supports billing and documentation.

The right candidate will have excellent communication, strong customer service skills, and the ability to multitask in a fast-paced environment.

Qualifications

• Current Michigan Property & Casualty insurance license OR willingness to obtain before starting.
• Excellent communication and interpersonal skills.
• Strong customer service skills and a positive attitude.
• Detail-oriented with the ability to multitask.
• Ability to work independently and as part of a team.
• Previous insurance or customer service experience preferred.
• Must be dependable, professional, and comfortable speaking with customers.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Connect with customers regarding billing and needed documents.
• Maintain accurate records of customer interactions.
• Additional tasks assigned by management.
• Communicate with customers by phone, email, and in person.
• Maintain accurate customer records and documentation.
• Identify opportunities to assist customers with additional insurance needs.
• Perform additional duties as assigned by management.

Skills

Communication

Interpersonal skills

Customer service

Detail-oriented

Teamwork

Independent work

Insurance experience

Job description

Phil Pappas - State Farm Agent in Michigan is seeking a customer service representative to help policyholders with their needs. You will be part of a team that builds lasting relationships, answers inquiries, processes policy changes, and supports billing and documentation.

The right candidate will have excellent communication, strong customer service skills, and the ability to multitask in a fast-paced environment.