Insurance Support Specialist — Client Care Pro

The Juris Agency; Ann Arbor (MI); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

PTO

Health Insurance

Hands on Training

Mon-Fri Schedule

Retirement Plan

Career Growth Opportunities

Drama Free Environment

Job summary

Matt Fahoome – State Farm Insurance in Ann Arbor seeks an Insurance Customer Service Representative to warmly assist policyholders and support daily operations. You will review policies, process payments, and collaborate with teammates to resolve coverage questions, ensuring clients feel protected and cared for.

The role requires active Michigan P&C and Life & Health licenses, plus at least one year in a customer-facing position and strong English communication.

Qualifications

• Active Michigan Property & Casualty license is required.
• Active Michigan Life & Health license is required.
• Minimum of one year of experience in a customer-facing role.
• Strong written and spoken English skills.

Responsibilities

• Answering incoming inquiries from policyholders with warmth and patience.
• Reviewing current insurance policies to ensure clients are protected.
• Processing payments and administrative updates with high attention to detail.
• Collaborating with the wider team to resolve coverage questions or billing concerns.
• Documenting interactions clearly to ensure every client gets the best possible support.
• Educating clients on the nuances of their coverage.

Skills

Customer service

English proficiency

Computer literacy

Education

Michigan Property & Casualty license

Michigan Life & Health license

Tools

MS Office

Job description

Matt Fahoome – State Farm Insurance in Ann Arbor seeks an Insurance Customer Service Representative to warmly assist policyholders and support daily operations. You will review policies, process payments, and collaborate with teammates to resolve coverage questions, ensuring clients feel protected and cared for.

The role requires active Michigan P&C and Life & Health licenses, plus at least one year in a customer-facing position and strong English communication.