Insurance Customer Care Specialist — P&C License Path

Cheryl Hasson - State Farm Agent; Las Vegas (NV); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

License renewal reimbursement

Team promotions

WiFi

Office amenities

Schedule flexibility

Birthday celebrations

Simple Roth 3% match

Competitive salary

Paid time off

Training & development

Job summary

Cheryl Hasson State Farm is seeking a Customer Service Representative to deliver exceptional service to clients and support the daily operations of a busy insurance agency. You will handle inquiries, policy updates, and claims processing, while maintaining organized records and working with the team to meet agency goals.

The role offers opportunities to develop through licensing in Property and Casualty and internal training, with a focus on accuracy, communication, and client satisfaction.

Qualifications

• Honesty, reliability and strong work ethic.
• Ability to learn quickly in a fast-paced environment.
• Excellent communication and interpersonal skills.
• Strong organizational skills with multitasking ability.
• Ability to work independently and in a team.
• Conflict management and problem-solving abilities.
• Commitment to obtaining Property and Casualty license.

Responsibilities

• Respond promptly and professionally to customer inquiries and provide policy information.
• Assist clients with policy updates, changes, and claims processing.
• Maintain accurate records of all customer interactions and transactions.
• Manage multiple projects while prioritizing tasks effectively.
• Apply conflict management to resolve customer concerns and ensure positive outcomes.
• Collaborate with team members to support agency goals and client needs.
• License in P&C or permission to obtain P&C licensing within a specified timeframe.

Skills

Customer service

Communication

Multitasking

Conflict resolution

Teamwork

Licensing pursuit

Job description

Cheryl Hasson State Farm is seeking a Customer Service Representative to deliver exceptional service to clients and support the daily operations of a busy insurance agency. You will handle inquiries, policy updates, and claims processing, while maintaining organized records and working with the team to meet agency goals.

The role offers opportunities to develop through licensing in Property and Casualty and internal training, with a focus on accuracy, communication, and client satisfaction.