Insurance Client Service & Support Specialist

BARBERA INSURANCE AGENCY INC; Boston (MA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Competitive salary

Opportunity for advancement

Paid time off

Training & development

On-the-job training

Job summary

A well-established insurance agency in Boston is seeking customer service personnel for full-time roles focused on delivering excellent service. Candidates should have strong communication skills and experience in customer service. You will manage client relationships, support office processes, and assist licensed staff. Ideal candidates are organized and detail-oriented, with a strong understanding of insurance products. Opportunities for advancement are available as the agency grows.

Qualifications

• 1 year of professional customer service experience in the industry is required.
• Must be a confident, self-starter who works well independently.
• Comfortable using technology and learning new platforms.

Responsibilities

• Provide excellent customer service in-office and over the phone.
• Support file keeping and assist in day-to-day office processes.
• Manage inbound calls and route them as needed.
• Assist with follow-up client communications.
• Provide administrative support to licensed sales staff.

Skills

Excellent communication and interpersonal skills.

Strong organizational skills and ability to multi-task.

Problem-solving ability.

Detail-oriented.

Technical proficiency with software.

Tools

Agency management software

Standard office programs

Job description

A well-established insurance agency in Boston is seeking customer service personnel for full-time roles focused on delivering excellent service. Candidates should have strong communication skills and experience in customer service. You will manage client relationships, support office processes, and assist licensed staff. Ideal candidates are organized and detail-oriented, with a strong understanding of insurance products. Opportunities for advancement are available as the agency grows.