Customer Service Representative Insurify

HelpfulRemote; Northern (KY); Hybrid; USD 40,000 - 53,000; Full time

Benefits offered by this job

Health and dental coverage

401K with match

Paid family leave

Job summary

HelpfulRemote is seeking a Customer Support Specialist to assist users of an insurance comparison platform. You will handle inbound calls about coverage issues, complaints and payments while guiding clients through onboarding documents and verifying coverage details.

The role requires experience across phone, email, and chat, plus a Property and Casualty Insurance license. Being bilingual is a plus and applicants must reside in the United States.

Qualifications

• Experience in customer support across phone, email, and chat.
• Strong communication and phone skills.
• Property and Casualty Insurance license is required.

Responsibilities

• Handle inbound calls regarding coverage issues, complaints, and payment problems.
• Coordinate onboarding documents, verify coverage details, and resolve billing questions.
• Follow up with clients through carrier portals to ensure smooth renewals and prevent policy interruptions.

Skills

Phone communication

Customer service

Communication skills

Education

Property and Casualty Insurance license

Job description

This role supports customers of an insurance comparison platform by handling incoming calls related to coverage issues, complaints, and payment problems. The representative coordinates onboarding documents, verifies coverage details, and resolves billing questions to keep customers satisfied. They also follow up with clients through carrier portals and help customers avoid policy interruptions or premium increases.

Candidates need experience in customer support across phone, email, and chat, along with strong communication and phone skills. A Property and Casualty Insurance license is required, and being bilingual is a plus. Applicants must be located in one of a specific list of US states.

The position includes health and dental coverage, a 401K plan with match, and paid family leave, with a base salary range of $40,000 to $53,000.