Client Service Representative

Howden; Charlotte (NC); On-site; USD 50,000 - 90,000; Full time

Job summary

A global insurance broker is seeking a Client Service Representative to support the entire client lifecycle, from onboarding to renewal and ongoing service. You will coordinate with internal teams to ensure accurate delivery of documentation and exceptional client experiences. The role requires strong attention to detail, proactive communication, and problem-solving skills. This position offers a salary range of $50,000 – $90,000 per year, based in Charlotte, North Carolina.

Qualifications

• Strong attention to detail and proactive communication skills.
• Ability to manage client onboarding and maintain accurate records.
• Experience in coordinating with multiple stakeholders for smooth executions.

Responsibilities

• Support the end-to-end client lifecycle from onboarding to renewal.
• Manage client data, ensuring accuracy and compliance.
• Prepare renewal materials and develop client proposals.

Skills

Attention to detail

Proactive communication

Problem-solving skills

Job description

At Howden, we’re not just building a business—We’re rewriting the rules of what a global insurance broker can be. From three people and a dog to over 22,000 employees across 56 countries, we’ve grown into a $4bn revenue powerhouse with bold ambition: to become a $13bn business with 40,000 people by 2030.

Base Pay Range

$50,000 – $90,000 per year.

We’re launching our US retail platform with the same entrepreneurial spirit that’s driven our success worldwide- and we’re looking for trailblazers to help shape the future.

Why Howden?

• You’ll Own It
• With 6,000 employee shareholders owning 34% of the company, our unique ownership model means you’re not just joining a team—you’re building a business you truly own.
• You’ll Be Empowered
• We’re a destination for talent where people are trusted to look after their clients and grow together. You’ll have the freedom to lead, backed by global scale and local expertise.
• You’ll Be Part of Something Bigger
• Our integrated platform spans broking, reinsurance, and MGA capabilities—giving you access to everything you need to deliver for clients and build something remarkable

We have always been employee‑owned and driven by entrepreneurial spirit. Right from the beginning, we've focused on employing talented individuals and empowering them to make a real difference to the company, whilst building successful and fulfilling careers at the same time. Simply put, we hire talented specialists and give them what they need to make a difference for clients. Always have, always will.

What is the role?

The Client Service Representative plays a critical role in supporting the end‑to‑end client lifecycle—from onboarding through renewal and ongoing service. This role partners closely with Account Executives and Account Representatives to ensure timely, accurate, and compliant delivery of client documentation and service requests.

You will serve as the operational backbone of the client team, coordinating with carriers, accounting, and internal service teams to ensure seamless execution and an exceptional client experience. The Client Service Representative combines strong attention to detail with proactive communication and problem‑solving skills to maintain client satisfaction and operational excellence.

What will you be doing?

Client Onboarding & Data Management

• Collect and organize client data to support onboarding, renewals, and program changes.
• Maintain accurate records in internal systems, ensuring data integrity and audit readiness.
• Assist in setting up new client accounts, verifying information, and coordinating across teams for a smooth onboarding experience.

Placement & Renewal Support

• Prepare renewal materials, marketing submissions, and side‑by‑side coverage comparisons to support placement activities.
• Coordinate with clients and carriers to gather, validate, and reconcile exposure data and program details.
• Track key renewal milestones and ensure timely completion of all deliverables.

Proposal & Binding

• Develop draft client proposals, including financing options, coverage summaries, and supporting documentation.
• Facilitate the binding process by coordinating with carriers and ensuring all program details are accurately captured in systems.
• Verify accuracy of binders, endorsements, and policy confirmations before delivery to clients.
• Partner with accounting teams to manage invoices, allocations, and fee agreements.
• Ensure compliance with internal controls and regulatory requirements, including surplus lines tax filings.
• Investigate and resolve billing discrepancies promptly, maintaining clear communication with clients and internal stakeholders.

Policy Issuance & Documentation

• Deliver policies, certificates of insurance (COIs), and Auto ID cards to clients accurately and on time.
• Review endorsements, renewals, and policy documents for completeness and accuracy.
• Maintain organized documentation in line with audit, compliance, and data standards.

Ongoing Client Service

• Support mid‑term adjustments and policy changes, ensuring timely confirmation and documentation to clients.
• Conduct audit checks and assist with ad hoc client reporting or analysis as requested.