Insurance Specialist or Insurance Specialist II

JCMG; Jefferson City (MO); Remote; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance

401K with employer match

Paid time off (PTO)

Tuition reimbursement

Job summary

JCMG in Jefferson City, MO is seeking an Insurance Specialist I/II to handle telephone inquiries, patient and insurer correspondences, claim denials, aging reports, and policy guidance. This role requires knowledge of medical billing, coding, and strong interpersonal skills, with team collaboration in a busy medical office.

The position supports both Insurance Specialist I and II levels, offers remote options, and emphasizes accuracy in coding, timely responses, and ongoing education to stay

Qualifications

• Knowledge of medical billing/collection practices; basic medical coding; insurance agency operating procedures and practices.
• Skill with computer applications.
• Must possess strong interpersonal skills and have the ability to communicate effectively with patients, co-workers and management.
• Must be able to work effectively as a team member.

Responsibilities

• Handles telephone inquiries regarding insurance issues.
• Works daily correspondence from patients and insurance companies and handles inquiries appropriately and in a timely manner.
• Processes denials from insurance companies as appropriate according to coding and specific insurance policies and procedures.
• Processes aging reports according to established Central Business Office guidelines and maintain current report.
• Remains current with assigned insurance company publications and is knowledgeable regarding policies, procedures and coding guidelines for insurance company/network for which the representative is responsible.
• Research and handle insurance credit balances according to company and insurance procedures.
• Functions as a backup for other personnel in the office as needed.
• Performs other duties as assigned.

Skills

Medical billing

Medical coding

Interpersonal skills

Team player

Computer skills

Education

High school diploma or GED

Tools

ICD-9/ICD-10

CPT coding

Job description

Position:Insurance Specialist or Insurance Specialist II

Location: 1241 West Stadium Blvd

Jefferson City, MO

Remote Status: Remote

Job Id:2424

# of Openings:1

Position posted: 11/10/2026

Insurance Specialist I

Responsibilities

Job Specific Competencies

• Handles telephone inquiries regarding insurance issues.
• Works daily correspondence from patients and insurance companies and handles inquiries appropriately and in a timely manner.
• Processes denials from insurance companies as appropriate according to coding and specific insurance policies and procedures.
• Processes aging reports according to established Central Business Office guidelines and maintain current report.
• Remains current with assigned insurance company publications and is knowledgeable regarding policies, procedures and coding guidelines for insurance company/network for which the representative is responsible.
• Research and handle insurance credit balances according to company and insurance procedures.
• Functions as a backup for other personnel in the office as needed.
• Performs other duties as assigned.

JCMG Core Competencies

• Strives for continuous quality improvement.
• Participates in educational experiences designed to maintain and/or improve professional competence.
• Maintains high work ethic standards.
• Provides quality customer service to staff, patients and visitors at all times.

Minimum Qualifications

Education

• High school diploma or GED

Experience

• Minimum two years of medical office practices to include working knowledge of ICD-9 and CPT coding
• Background in medical insurance billing preferred

Certification/License

• N/A

Knowledge/Skills/Abilities

• Knowledge of medical billing/collection practices; basic medical coding; insurance agency operating procedures and practices.
• Skill with computer applications.
• Must possess strong interpersonal skills and have the ability to communicate effectively with patients, co-workers and management.
• Must be able to work effectively as a team member.

Insurance Specialist II

Responsibilities

Job Specific Competencies

• Handles telephone inquiries regarding insurance issues.
• Works daily correspondence from patients and insurance companies and handles inquiries appropriately and in a timely manner.
• Process denials from insurance companies as appropriate according to coding and specific insurance policies and procedures.
• Process aging reports according to established Central Business Office guidelines and maintain current report.
• Remains current with assigned insurance company publications and is knowledgeable regarding policies, procedures and coding guidelines for insurance company/network for which the representative is responsible.
• Research and handle insurance credit balances according to company and insurance procedures.
• Remains current in coding guidelines and correct claims according to these guidelines if needed and notify Coder of these findings.
• Helps identify trends in coding denial and reports to Coding and Billing Manager.
• Functions as a backup for other personnel in the office as needed.
• Performs other duties as assigned.

JCMG Core Competencies

• Strives for continuous quality improvement.
• Participates in educational experiences designed to maintain and/or improve professional competence.
• Maintains high work ethic standards.
• Provides quality customer service to staff, patients and visitors at all times.

Minimum Qualifications

Education

• High school diploma or GED

Experience

• Minimum two years of medical office practices to include working knowledge of ICD-9/ICD-10 and CPT coding
• Background in medical insurance billing preferred

Certification/License

• Certified Professional Coder Certificate (CPC)
• Certified Coding Specialist (CCS)

Knowledge/Skills/Abilities

• Knowledge of medical billing/collection practices; medical coding; insurance agency operating procedures and practices
• Skill with computer applications
• Must possess strong interpersonal skills and have the ability to communicate effectively with patients, co-workers and management
• Must be able to work effectively as a team member

Work Environment

Works in heated and air-conditioned area consistent with a normal office environment.

Benefits

• Health insurance & employer paid short- and long-term disability
• Generous PTO policy, beginning at 148-hours annually
• Employer Retirement Plan (401K) with employer match
• Tuition reimbursement and other professional advancements, including a Medical Assistant training program