Insurance Services Coordinator — Customer & Policy Support

Socket.dev; Dubuque (IA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Flex Spending or HSA

401(k) with company match

Profit-Sharing/Defined Contribution (1

Job summary

Cottingham & Butler is hiring for a customer-focused insurance service role in the United States. You will process applications, policy updates, payments, and billing for insured customers, ensuring accuracy and timely coordination with carriers and partners.

You’ll review coverages and resolve issues while delivering friendly, solution-oriented support. The ideal candidate brings strong communication, organization, and teamwork skills, with the ability to learn quickly in a fast-paced

Qualifications

• Experience in transportation industry and commercial/personal lines is a plus but not required.
• Excellent customer service or client support experience is beneficial.
• Ability to learn new processes, products, and industry knowledge quickly.
• Strong verbal and written communication skills.
• Ability to prioritize tasks and stay organized in a fast-paced environment.
• Strong analytical, problem-solving, and teamwork skills.

Responsibilities

• Process applications, policy updates, payments, and billing activities for customers enrolled in insurance programs.
• Review coverage information for accuracy and coordinate updates when needed.
• Communicate with customers, business partners, insurance carriers, and internal team members to provide support and resolve issues.
• Deliver exceptional customer service by handling inbound calls and assisting customers with policy and renewal questions.

Skills

Customer service

Communication skills

Organization

Analytical thinking

Problem-solving

Teamwork

Job description

Cottingham & Butler is hiring for a customer-focused insurance service role in the United States. You will process applications, policy updates, payments, and billing for insured customers, ensuring accuracy and timely coordination with carriers and partners.

You’ll review coverages and resolve issues while delivering friendly, solution-oriented support. The ideal candidate brings strong communication, organization, and teamwork skills, with the ability to learn quickly in a fast-paced