Contractor Service Coordinator

Cottingham & Butler; Dubuque (IA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

FSA/HSA

401(k) with company match

Profit sharing

PTO/Paid Holidays

Disability insurance

Maternity/Parental leave

Job summary

Cottingham & Butler is seeking a Contractor Service Coordinator to support independent drivers by answering questions, processing requests, and ensuring coverage information is accurate. You will collaborate with customers, partners, and team members to deliver a smooth, positive experience.

The role requires strong organization, excellent service, and a willingness to learn in a fast-paced environment. You’ll process applications, policy updates, payments, and billing, review coverage for

Qualifications

• Experience in the transportation industry or insurance is a plus but not required.
• Strong customer service or client support experience is beneficial.
• Ability to learn new processes, products, and industry knowledge quickly.
• Strong verbal and written communication skills.
• Ability to prioritize tasks and stay organized in a fast-paced environment.

Responsibilities

• Process applications, policy updates, payments, and billing activities for customers enrolled in insurance programs.
• Review coverage information for accuracy and coordinate updates when needed.
• Communicate with customers, business partners, insurance carriers, and internal team members to provide support and resolve issues.
• Deliver exceptional customer service by handling inbound calls and assisting customers with policy and renewal questions.

Skills

Customer service

Communication

Organization

Problem solving

Teamwork

Job description

Join a team that helps independent drivers stay protected and on the road. As a Contractor Service Coordinator, you'll be a trusted resource for customers by answering questions, processing requests, and ensuring their coverage information is accurate. You'll work with customers, business partners, and team members to provide a smooth and positive experience. We're looking for someone who is organized, customer-focused, and eager to learn and grow in a fast-paced environment.

What You’ll Do:

Process applications, policy updates, payments, and billing activities for customers enrolled in insurance programs.

Review coverage information for accuracy and coordinate updates when needed.

Communicate with customers, business partners, insurance carriers, and internal team members to provide support and resolve issues.

Deliver exceptional customer service by handling inbound calls and assisting customers with policy and renewal questions.

What We’re Looking For:

• Experience in the transportation industry as well as commercial/personal lines insurance is a plus but not required.
• Excellent customer service or client support experience is beneficial.

Ability to learn new processes, products, and industry knowledge quickly.

Strong verbal and written communication skills.

Ability to prioritize tasks and stay organized in a fast-paced environment.

Strong analytical, problem-solving, and teamwork skills.

• Flex Spending or HSA
• 401(k) with company match
• Profit-Sharing/Defined Contribution (1-year waiting period)
• PTO/Paid Holidays
• Company-paid ST and LT Disability
• Maternity Leave/Parental Leave

About Cottingham & Butler:

At Cottingham & Butler, we sell a promise to help our clients through life’s toughest moments. To deliver on that promise, we aim to hire, train, and grow the best professionals in the industry. We look for people with an insatiable desire to succeed, are committed to growing, and thrive on challenges. Our culture is guided by the theme of “better every day” constantly pushing ourselves to be better than yesterday – that’s who we are and what we believe in.

As an organization, we are tremendously optimistic about the future and have incredibly high expectations for our people and our performance. Our ability to grow as a company, fuels investments in new resources to better serve our clients and provide the amazing career opportunities our employees want and deserve. This is why we are a growth company and why we are committed to being better every day.