Contractor Service Coordinator

Socket.dev; Dubuque (IA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Flex Spending or HSA

401(k) with company match

Profit-Sharing/Defined Contribution (1

Job summary

Cottingham & Butler is hiring for a customer-focused insurance service role in the United States. You will process applications, policy updates, payments, and billing for insured customers, ensuring accuracy and timely coordination with carriers and partners.

You’ll review coverages and resolve issues while delivering friendly, solution-oriented support. The ideal candidate brings strong communication, organization, and teamwork skills, with the ability to learn quickly in a fast-paced

Qualifications

• Experience in transportation industry and commercial/personal lines is a plus but not required.
• Excellent customer service or client support experience is beneficial.
• Ability to learn new processes, products, and industry knowledge quickly.
• Strong verbal and written communication skills.
• Ability to prioritize tasks and stay organized in a fast-paced environment.
• Strong analytical, problem-solving, and teamwork skills.

Responsibilities

• Process applications, policy updates, payments, and billing activities for customers enrolled in insurance programs.
• Review coverage information for accuracy and coordinate updates when needed.
• Communicate with customers, business partners, insurance carriers, and internal team members to provide support and resolve issues.
• Deliver exceptional customer service by handling inbound calls and assisting customers with policy and renewal questions.

Skills

Customer service

Communication skills

Organization

Analytical thinking

Problem-solving

Teamwork

Job description

What You’ll Do:

1. Process applications, policy updates, payments, and billing activities for customers enrolled in insurance programs.


2. Review coverage information for accuracy and coordinate updates when needed.


3. Communicate with customers, business partners, insurance carriers, and internal team members to provide support and resolve issues.


4. Deliver exceptional customer service by handling inbound calls and assisting customers with policy and renewal questions.

What We’re Looking For:

• Experience in the transportation industry as well as commercial/personal lines insurance is a plus but not required.


• Excellent customer service or client support experience is beneficial.


• Ability to learn new processes, products, and industry knowledge quickly.


• Strong verbal and written communication skills.


• Ability to prioritize tasks and stay organized in a fast-paced environment.


• Strong analytical, problem-solving, and teamwork skills.

Full-Time Benefits

Most benefits start day 1

• Medical, Dental, Vision Insurance


• Flex Spending or HSA


• 401(k) with company match


• Profit-Sharing/Defined Contribution (1-year waiting period)


• PTO/Paid Holidays


• Company-paid ST and LT Disability


• Maternity Leave/Parental Leave


• Subsidized Parking


• Company-paid Term Life/Accidental Death Insurance

About Cottingham & Butler:

At Cottingham & Butler, we sell a promise to help our clients through life’s toughest moments. To deliver on that promise, we aim to hire, train, and grow the best professionals in the industry. We look for people with an insatiable desire to succeed, are committed to growing, and thrive on challenges. Our culture is guided by the theme of “better every day” constantly pushing ourselves to be better than yesterday – that’s who we are and what we believe in.

As an organization, we are tremendously optimistic about the future and have incredibly high expectations for our people and our performance. Our ability to grow as a company, fuels investments in new resources to better serve our clients and provide the amazing career opportunities our employees want and deserve. This is why we are a growth company and why we are committed to being better every day.