Remote Insurance Service Specialist (US Market)

covu; Peru (IL); On-site; USD 11,000 - 12,000; Full time

Job summary

COVU, a dynamic InsurTech company, seeks a Service Support Specialist to respond to customer inquiries, assist with policy servicing, and manage daily case workflows. You will work with internal teams to ensure timely policy updates and customer satisfaction.

You will handle policy servicing, billing and escrow tasks, manage calls, and help drive CSAT toward 90% with a 4.7 average. Fluency in Spanish is required, with strong English preferred for US carriers and clients.

Qualifications

• Spanish fluency is required; English proficiency preferred for US clients.
• Strong communication and problem-solving skills.
• Ability to manage high call volumes and multiple cases.
• Experience with AMS/CRM platforms.
• Knowledge of US insurance processes and mortgage/escrow is a plus.

Responsibilities

• Policy servicing: manage and update policy information, assist with renewals and carrier notices.
• Respond to customer inquiries with accurate, timely information.
• Account management, billing & escrow coordination with lenders/mortgagees.
• Update customer details in CRM/AMS with accurate documentation.
• Handle 40-60 calls daily with quality support and low abandonment.
• Collaborate with cross-functional teams to resolve issues and improve service.

Skills

Fluent Spanish

English proficiency

Customer service

Call handling

CRM proficiency

Tools

Applied Epic

AMS360

EZLynx

HawkSoft

NowCerts

QQ Catalyst

Nexsure

HubSpot

Zendesk

Salesforce

Job description

COVU, a dynamic InsurTech company, seeks a Service Support Specialist to respond to customer inquiries, assist with policy servicing, and manage daily case workflows. You will work with internal teams to ensure timely policy updates and customer satisfaction.

You will handle policy servicing, billing and escrow tasks, manage calls, and help drive CSAT toward 90% with a 4.7 average. Fluency in Spanish is required, with strong English preferred for US carriers and clients.