Insurance Support Agent — Client Care & Accuracy

Randstad USA; San Antonio (TX); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) plan

Paid time off

Job summary

Randstad USA is seeking a motivated entry-level Customer Service Associate in San Antonio, TX. You will deliver warm, professional email support, document case details, and collaborate with internal teams to ensure client satisfaction.

The role requires 1 year of experience, High School education, and offers a first-shift schedule with comprehensive benefits. Annual salary range aligns with the hourly pay: $20–$25 per hour, totaling about $41,600–$52,000 per year, plus 401(k), health, dental,

Qualifications

• Minimum 1 year of customer service experience.
• High School education required.
• Entry-level position.

Responsibilities

• Deliver warm, professional support via email.
• Identify and document key case details, resolving or redirecting issues efficiently.
• Maintain accurate records and follow through on client needs.
• Collaborate with internal teams to ensure seamless client service.
• Unwavering delivery of meeting or exceeding defined accuracy and turnaround benchmarks, ensuring casework is completed with precision and speed in alignment with service-level expectations.
• Placing the client first in all interactions – obsession with client experience.
• Working in a smoke-free environment.

Skills

Customer Service

Education

High School

Job description

Randstad USA is seeking a motivated entry-level Customer Service Associate in San Antonio, TX. You will deliver warm, professional email support, document case details, and collaborate with internal teams to ensure client satisfaction.

The role requires 1 year of experience, High School education, and offers a first-shift schedule with comprehensive benefits. Annual salary range aligns with the hourly pay: $20–$25 per hour, totaling about $41,600–$52,000 per year, plus 401(k), health, dental,