Insurance Service Champion: Quotes & Agent Support

Chubb Ltd.; Phoenix (AZ); On-site; USD 40,000 - 54,000; Full time

Job summary

Chubb Ltd. in Phoenix, AZ is seeking a customer service professional to act as the first contact for quotes, policy changes, and inquiries on personal lines.

You will participate in training on Property and Casualty insurance concepts and Chubb product offerings, while delivering accurate information to agents. You will research and resolve requests across multiple systems, maintain high productivity and service standards, and support cross-selling to complete accounts.

Qualifications

• Ability to provide superior customer service and quality technical content.
• Willingness to learn personal lines insurance concepts and product offerings.
• Ability to navigate multiple systems to research and resolve requests.

Responsibilities

• Process and issue incoming email requests for quotes, endorsements, and cancellations of personal lines policies.
• Support the phone team with customer service and technical content in a high-volume contact center.
• Own agent requests and respond timely and professionally.
• Analyze information to make appropriate decisions and solve problems.
• Learn basic knowledge of personal lines insurance principles and Chubb products.
• Navigate systems to research and resolve agent inquiries.
• Maintain productivity, service, and quality in a fast-paced team.
• Collaborate with team and partners to provide a quality agent experience.
• Cross-sell coverage to round out accounts.
• Work overtime as needed and assist with training and other duties.

Skills

Customer service

Communication

Problem solving

Job description

Chubb Ltd. in Phoenix, AZ is seeking a customer service professional to act as the first contact for quotes, policy changes, and inquiries on personal lines.

You will participate in training on Property and Casualty insurance concepts and Chubb product offerings, while delivering accurate information to agents. You will research and resolve requests across multiple systems, maintain high productivity and service standards, and support cross-selling to complete accounts.