Customer Service Representative

Chubb; Phoenix (AZ); In loco; USD 42.000 - 64.000; Tempo pieno

Descrizione del lavoro

Chubb in Phoenix is seeking a responsive customer service professional to be the first contact for quotes, policy changes and inquiries. You'll receive initial and ongoing training on Property and Casualty insurance and Chubb products, enabling you to deliver champion-level service to our agency partners.

In this fast-paced role you will process incoming email requests for new line quotes, endorsements and cancellations, support the phone team, and collaborate across systems to resolve requests

Competenze

• Strong decision-making velocity in a fast-paced, high-volume environment.
• Outstanding, effective, and service focused communication skills, both verbal and written.
• Proficient in computer skills, multi-application navigation and multi-tasking.
• Experience in a high-volume contact center with a strong focus on superior service is a plus.

Mansioni

• Processing and issuance of incoming email requests for new line quotes/issuance, endorsement and cancellation of personal lines policies.
• Support the Agency Services phone team by providing superior customer service and quality technical content via incoming telephone calls in a fast-paced, automated, high-volume contact center environment
• Assume ownership and timeliness in handling agent requests in an efficient, accurate and professional manner
• Demonstrate the ability to analyze information to make appropriate decisions and solve problems
• Learn with a high regard for accuracy of basic knowledge of personal lines insurance principals and Chubb products (home, auto, valuable articles/collectibles, flood, etc.)
• Efficiently navigate multiple systems and applications to research, analyze and resolve agent requests & inquiries
• Maintain established levels of productivity, service, and quality standards within a fast-paced operations team
• Works collaboratively with team members and business partners to provide a quality experience for our agents
• Responsible for cross-selling coverage to round out accounts
• Work overtime as needed
• Complete additional tasks and other projects/duties as assigned
• Responsible for providing back-up to the Team Specialist
• Act as a resource to the team
• Assist with departmental training as assigned by department supervisor

Conoscenze

Communication skills

Multi-tasking

Computer skills

Customer service

Formazione

High School diploma or equivalent

Descrizione del lavoro

Job Description

You will be the first contact with our agents for quoting new business, policy changes, account inquiries, etc. Join our team to deliver personalized service that demonstrates the value of being insured by Chubb. Initial and ongoing training will include, but is not limited to, Property and Casualty Insurance principles, Chubb product offerings and all applicable systems and tools that will enable you to be a Champion of Service. If you want an opportunity with a company that places great emphasis on professional and personal development, cultivates a culture of diversity and inclusion and one that offers plenty of growth opportunities, let's talk!

Job Responsibilities

• Processing and issuance of incoming email requests for new line quotes/issuance, endorsement and cancellation of personal lines policies.
• Support the Agency Services phone team by providing superior customer service and quality technical content via incoming telephone calls in a fast-paced, automated, high-volume contact center environment
• Assume ownership and timeliness in handling agent requests in an efficient, accurate and professional manner
• Demonstrate the ability to analyze information to make appropriate decisions and solve problems
• Learn with a high regard for accuracy of basic knowledge of personal lines insurance principals and Chubb products (home, auto, valuable articles/collectibles, flood, etc.)
• Efficiently navigate multiple systems and applications to research, analyze and resolve agent requests & inquiries
• Maintain established levels of productivity, service, and quality standards within a fast-paced operations team
• Works collaboratively with team members and business partners to provide a quality experience for our agents
• Responsible for cross-selling coverage to round out accounts
• Work overtime as needed
• Complete additional tasks and other projects/duties as assigned
• Responsible for providing back-up to the Team Specialist
• Act as a resource to the team
• Assist with departmental training as assigned by department supervisor

Qualifications

• Strong decision-making velocity in a fast-paced, high-volume environment
• Outstanding, effective, and service focused communication skills, both verbal and written
• Proficient in computer skills, multi-application navigation and multi-tasking
• Experience in a high-volume contact center with a strong focus on superior service is a plus!
• Demonstrate professionalism, accountability and taking personal pride in the handling of new business quotes, policy change requests and inquiries from our valued agency partners
• Track record of success in managing competing demands, and problem solving while interacting with customers
• Property and Casualty insurance experience a plus
• Chubb's ideal team member is someone with an ongoing desire for professional and personal development and is someone who learns with a high regard for accuracy and best-in-class service
• Minimum of high school diploma or equivalent; college degree or currently pursuing is a plus!

About Us

Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.

At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.