Customer Service Representative

Chubb in; Phoenix (AZ); On-site; USD 40,000 - 54,000; Full time

Job summary

Chubb Ltd. in Phoenix, AZ is seeking a customer service professional to act as the first contact for quotes, policy changes, and inquiries on personal lines.

You will participate in training on Property and Casualty insurance concepts and Chubb product offerings, while delivering accurate information to agents. You will research and resolve requests across multiple systems, maintain high productivity and service standards, and support cross-selling to complete accounts.

Qualifications

• Ability to provide superior customer service and quality technical content.
• Willingness to learn personal lines insurance concepts and product offerings.
• Ability to navigate multiple systems to research and resolve requests.

Responsibilities

• Process and issue incoming email requests for quotes, endorsements, and cancellations of personal lines policies.
• Support the phone team with customer service and technical content in a high-volume contact center.
• Own agent requests and respond timely and professionally.
• Analyze information to make appropriate decisions and solve problems.
• Learn basic knowledge of personal lines insurance principles and Chubb products.
• Navigate systems to research and resolve agent inquiries.
• Maintain productivity, service, and quality in a fast-paced team.
• Collaborate with team and partners to provide a quality agent experience.
• Cross-sell coverage to round out accounts.
• Work overtime as needed and assist with training and other duties.

Skills

Customer service

Communication

Problem solving

Job description

You will be the first contact with our agents for quoting new business, policy changes, account inquiries, etc. Join our team to deliver personalized service that demonstrates the value of being insured by Chubb. Initial and ongoing training will include, but is not limited to, Property and Casualty Insurance principles, Chubb product offerings and all applicable systems and tools that will enable you to be a Champion of Service. If you want an opportunity with a company that places great emphasis on professional and personal development, cultivates a culture of diversity and inclusion and one that offers plenty of growth opportunities, let’s talk!

Job Responsibilities:

• Processing and issuance of incoming email requests for new line quotes/issuance, endorsement and cancellation of personal lines policies.
• Support the Agency Services phone team by providing superior customer service and quality technical content via incoming telephone calls in a fast-paced, automated, high-volume contact center environment
• Assume ownership and timeliness in handling agent requests in an efficient, accurate and professional manner
• Demonstrate the ability to analyze information to make appropriate decisions and solve problems
• Learn with a high regard for accuracy of basic knowledge of personal lines insurance principals and Chubb products (home, auto, valuable articles/collectibles, flood, etc.)
• Efficiently navigate multiple systems and applications to research, analyze and resolve agent requests & inquiries
• Maintain established levels of productivity, service, and quality standards within a fast-paced operations team
• Works collaboratively with team members and business partners to provide a quality experience for our agents
• Responsible for cross-selling coverage to round out accounts
• Work overtime as needed
• Complete additional tasks and other projects/duties as assigned
• Responsible for providing back-up to the Team Specialist
• Act as a resource to the team
• Assist with departmental training as assigned by department supervisor