Insurance Service Specialist – Quotes & Policy Support

Chubb; Phoenix (AZ); On-site; USD 42,000 - 64,000; Full time

Job summary

Chubb in Phoenix is seeking a responsive customer service professional to be the first contact for quotes, policy changes and inquiries. You'll receive initial and ongoing training on Property and Casualty insurance and Chubb products, enabling you to deliver champion-level service to our agency partners.

In this fast-paced role you will process incoming email requests for new line quotes, endorsements and cancellations, support the phone team, and collaborate across systems to resolve requests

Qualifications

• Strong decision-making velocity in a fast-paced, high-volume environment.
• Outstanding, effective, and service focused communication skills, both verbal and written.
• Proficient in computer skills, multi-application navigation and multi-tasking.
• Experience in a high-volume contact center with a strong focus on superior service is a plus.

Responsibilities

• Processing and issuance of incoming email requests for new line quotes/issuance, endorsement and cancellation of personal lines policies.
• Support the Agency Services phone team by providing superior customer service and quality technical content via incoming telephone calls in a fast-paced, automated, high-volume contact center environment
• Assume ownership and timeliness in handling agent requests in an efficient, accurate and professional manner
• Demonstrate the ability to analyze information to make appropriate decisions and solve problems
• Learn with a high regard for accuracy of basic knowledge of personal lines insurance principals and Chubb products (home, auto, valuable articles/collectibles, flood, etc.)
• Efficiently navigate multiple systems and applications to research, analyze and resolve agent requests & inquiries
• Maintain established levels of productivity, service, and quality standards within a fast-paced operations team
• Works collaboratively with team members and business partners to provide a quality experience for our agents
• Responsible for cross-selling coverage to round out accounts
• Work overtime as needed
• Complete additional tasks and other projects/duties as assigned
• Responsible for providing back-up to the Team Specialist
• Act as a resource to the team
• Assist with departmental training as assigned by department supervisor

Skills

Communication skills

Multi-tasking

Computer skills

Customer service

Education

High School diploma or equivalent

Job description

Chubb in Phoenix is seeking a responsive customer service professional to be the first contact for quotes, policy changes and inquiries. You'll receive initial and ongoing training on Property and Casualty insurance and Chubb products, enabling you to deliver champion-level service to our agency partners.

In this fast-paced role you will process incoming email requests for new line quotes, endorsements and cancellations, support the phone team, and collaborate across systems to resolve requests