Insurance Sales & Service Specialist — Hybrid

American Family Insurance; Dundee Township (IL); Hybrid; USD 42,000 - 66,000; Full time

Job summary

American Family Insurance in Illinois is hiring a Sales and Service Specialist for a full-time hybrid role. You will provide timely, accurate information on insurance products and coverage options to help customers select suitable solutions.

In this position you will identify customer needs, pursue opportunities, and follow up on leads to support agency growth. You will collaborate with teammates, participate in training, and keep detailed records in agency systems to ensure service excellence.

Qualifications

• Strong communication skills in verbal and written interactions.
• Proven customer service abilities with empathy, problem-solving, and relationship-building.
• Sales experience or aptitude, including identifying customer needs, presenting solutions, and closing opportunities.
• Basic proficiency with office and CRM software, accurate data entry, and comfort with insurance systems.

Responsibilities

• Provide timely, accurate information on insurance products and coverage options.
• Identify customer needs, recommend products, and follow up on leads to support agency growth.
• Collaborate with team members, participate in training to stay current on products and procedures, and maintain detailed records in agency systems.

Skills

Strong communication

Customer service

Sales aptitude

Education

High school diploma or equivalent

Tools

CRM software

Office suite

Job description

American Family Insurance in Illinois is hiring a Sales and Service Specialist for a full-time hybrid role. You will provide timely, accurate information on insurance products and coverage options to help customers select suitable solutions.

In this position you will identify customer needs, pursue opportunities, and follow up on leads to support agency growth. You will collaborate with teammates, participate in training, and keep detailed records in agency systems to ensure service excellence.