Sales And Service Specialist

American Family Insurance; Dundee Township (IL); Hybrid; USD 42,000 - 66,000; Full time

Job summary

American Family Insurance in Illinois is hiring a Sales and Service Specialist for a full-time hybrid role. You will provide timely, accurate information on insurance products and coverage options to help customers select suitable solutions.

In this position you will identify customer needs, pursue opportunities, and follow up on leads to support agency growth. You will collaborate with teammates, participate in training, and keep detailed records in agency systems to ensure service excellence.

Qualifications

• Strong communication skills in verbal and written interactions.
• Proven customer service abilities with empathy, problem-solving, and relationship-building.
• Sales experience or aptitude, including identifying customer needs, presenting solutions, and closing opportunities.
• Basic proficiency with office and CRM software, accurate data entry, and comfort with insurance systems.

Responsibilities

• Provide timely, accurate information on insurance products and coverage options.
• Identify customer needs, recommend products, and follow up on leads to support agency growth.
• Collaborate with team members, participate in training to stay current on products and procedures, and maintain detailed records in agency systems.

Skills

Strong communication

Customer service

Sales aptitude

Education

High school diploma or equivalent

Tools

CRM software

Office suite

Job description

Company Description

American Family Insurance is a national insurance provider with over 90 years of experience built on sound principles and long-term customer relationships. The company focuses on delivering industry-leading service, an exceptional claims experience, and products designed to meet a wide range of personal and business needs. Policyholders are treated in a fair, helpful, and caring manner, with an emphasis on making interactions easy and convenient. American Family Insurance operates with a strong commitment to integrity, ethical conduct, and trust, guided by leadership and upheld at every level of the organization.

Role Description

The Sales and Service Specialist is a full-time, hybrid role. In this position, the specialist supports customers by providing timely, accurate information on insurance products and coverage options. The specialist actively engages in sales activities such as identifying customer needs, recommending appropriate products, and following up on leads to support agency growth targets. The role also involves collaborating with team members, participating in training to stay current on products and procedures, and maintaining detailed records in agency systems.

Qualifications

• Strong Communication skills, including clear verbal and written interactions with customers and team members.
• Proven Customer Service abilities, with a focus on empathy, problem-solving, and building long-term relationships.
• Sales experience or aptitude, including identifying customer needs, presenting solutions, and closing opportunities.
• Basic proficiency with office and CRM software, accurate data entry, and comfort working with insurance systems.
• Prior experience in insurance, financial services, or retail sales is beneficial.
• High school diploma or equivalent required; additional education or relevant certifications are a plus.