Hybrid Insurance Sales Specialist | Customer Champion

American Family Insurance; Willoughby (OH); Hybrid; USD 42,000 - 66,000; Full time

Job summary

American Family Insurance in Willoughby, OH is seeking a full-time Sales Specialist to drive growth through inbound/outbound inquiries, quotes, and closing sales. The hybrid role combines in-office collaboration with work-from-home flexibility and emphasizes customer service, product recommendations, and team coordination.

The ideal candidate has strong communication, proven sales experience, and a customer-focused approach, with the ability to work toward targets and adapt to a hybrid

Qualifications

• Strong communication, including clear verbal and written, and active listening.
• Empathy, problem-solving, and relationship-building in customer interactions.
• Proven sales experience with lead follow-up, consultative selling, and closing techniques.
• Ability to work effectively in a hybrid environment, with in-office and remote work.

Responsibilities

• Handle inbound and outbound customer inquiries and quotes.
• Follow up on leads and close sales to meet individual and team goals.
• Coordinate with internal teams to ensure smooth policy servicing.
• Support training activities and participate in sales meetings.
• Contribute to local marketing initiatives to drive growth.

Skills

Communication

Customer service

Sales experience

Training or coaching

Team collaboration

Job description

American Family Insurance in Willoughby, OH is seeking a full-time Sales Specialist to drive growth through inbound/outbound inquiries, quotes, and closing sales. The hybrid role combines in-office collaboration with work-from-home flexibility and emphasizes customer service, product recommendations, and team coordination.

The ideal candidate has strong communication, proven sales experience, and a customer-focused approach, with the ability to work toward targets and adapt to a hybrid