Insurance Pre-licensing Training Specialist

Teleperformance; Tallahassee (FL); On-site; USD 36,000 - 48,000; Full time

Job summary

Teleperformance in Tallahassee, FL is seeking an Exam Prep Administrator to oversee and manage the candidate experience for virtual and in-person training. You will ensure smooth class facilitation, track attendance and performance, and communicate with agents and leadership to keep training on track.

The role requires coordinating exam scheduling, handling post-training administrative duties, and providing guidance to candidates.

Qualifications

• Experience in training/admin/customer service within a call-center is a plus.
• Must have a High School Diploma and strong organizational skills.
• Excellent communication and interpersonal abilities.
• Proficient in Microsoft Office Suite and Google Workspace.
• Attention to detail with high accuracy and problem-solving ability.
• Ability to pass background check.

Responsibilities

• Training Class Management: Co-Facilitate and support daily class sessions.
• Attendance & Performance Tracking: Record attendance and review performance data.
• Coaching & Candidate Support: Provide guidance to candidates during training.
• Exam Scheduling & Administration: Coordinate scheduling and track results.
• Communication & Reporting: Maintain updates with leadership and candidates.
• Post-Training Audits & Follow-Up: Audit records and arrange retesting if needed.
• Support & Professional Development: Assist with training tasks and process improvements.

Skills

Process Excellence

Collaboration

Communication

Emotional Intelligence

Open-Mindedness

Critical Thinking

Solution Orientation

Entrepreneurship

AI Proficiency

Data Literacy

Education

High School Diploma

Tools

Microsoft Office

Google Workspace

Job description

Teleperformance in Tallahassee, FL is seeking an Exam Prep Administrator to oversee and manage the candidate experience for virtual and in-person training. You will ensure smooth class facilitation, track attendance and performance, and communicate with agents and leadership to keep training on track.

The role requires coordinating exam scheduling, handling post-training administrative duties, and providing guidance to candidates.