Insurance Pre-licensing Training Administrative Assistant

Teleperformance; Tallahassee (FL); On-site; USD 36,000 - 48,000; Full time

Job summary

Teleperformance in Tallahassee, FL is seeking an Exam Prep Administrator to oversee and manage the candidate experience for virtual and in-person training. You will ensure smooth class facilitation, track attendance and performance, and communicate with agents and leadership to keep training on track.

The role requires coordinating exam scheduling, handling post-training administrative duties, and providing guidance to candidates.

Qualifications

• Experience in training/admin/customer service within a call-center is a plus.
• Must have a High School Diploma and strong organizational skills.
• Excellent communication and interpersonal abilities.
• Proficient in Microsoft Office Suite and Google Workspace.
• Attention to detail with high accuracy and problem-solving ability.
• Ability to pass background check.

Responsibilities

• Training Class Management: Co-Facilitate and support daily class sessions.
• Attendance & Performance Tracking: Record attendance and review performance data.
• Coaching & Candidate Support: Provide guidance to candidates during training.
• Exam Scheduling & Administration: Coordinate scheduling and track results.
• Communication & Reporting: Maintain updates with leadership and candidates.
• Post-Training Audits & Follow-Up: Audit records and arrange retesting if needed.
• Support & Professional Development: Assist with training tasks and process improvements.

Skills

Process Excellence

Collaboration

Communication

Emotional Intelligence

Open-Mindedness

Critical Thinking

Solution Orientation

Entrepreneurship

AI Proficiency

Data Literacy

Education

High School Diploma

Tools

Microsoft Office

Google Workspace

Job description

Overview

About TP

TP is a leading global provider of digital business services. We partner with the world's most prominent brands to optimize operations through advanced technology and sustainable business practices. With a global workforce of 500,000 across 300 languages, we are a force for good in our communities and for our clients.

Benefits of working with TP include

TP offers benefits to you and your family. Eligible team members can take advantage of our comprehensive health benefits, which may include medical, vision, and dental.

We invest in and prioritize the mental health and well-being of our team members by providing resources, including Employment Assistance Programs, space in the form of health and personal time off (HPT), and leave programs as eligible.

We offer benefits and tools to help our team members and their families for their financial future. This includes offering competitive 401(K) plans, life insurance, supplemental medical coverage, critical care insurance, pet insurance, FSA plans, and retailer discounts.

Career Growth and Culture

At TP, we prioritize a culture of inclusion and diversity where every employee feels valued. We provide a platform for limitless career advancement, fostering an environment where ambition and high performance lead to long-term success.

TP is committed to supporting those who serve. We welcome applications from active-duty service members, veterans, and military families.

Equal Opportunity Employer

TP is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

If you require reasonable accommodation during the application process, please contact us at 877-877-3944 or contact us here. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation-related requests.

Purpose of Position:

The Exam Prep Administrator is responsible for overseeing and managing the exam prep candidate experience (virtual or in-person). This role ensures smooth facilitation of training classes, accurate tracking of attendance and performance, and effective communication with agents and leadership. The Administrator also provides guidance, manages exam scheduling, and handles post-training administrative responsibilities.

Responsibilities

• Training Class Management:

• Co-Facilitate, with Exam Prep Facilitator, and support daily class sessions, ensuring engagement and adherence to expectations.
• Collaborate with facilitators and leadership to maintain training standards.

• Attendance & Performance Tracking:

• Record and monitor attendance, addressing any discrepancies or issues.
• Track and review performance data, sharing insights with relevant stakeholders.

• Coaching & Candidate Support:

• Provide individualized guidance and support to candidates during training.
• Address concerns or inquiries promptly and professionally.

• Exam Scheduling & Administration:

• Coordinate and manage exam scheduling, tracking results and related data.
• Oversee the administrative processes required for exam completion and certifications.

• Communication & Reporting:

• Maintain clear communication with leadership, candidates, and colleagues regarding progress and outcomes.
• Prepare and deliver regular updates and reports.

• Post-Training Audits & Follow-Up:

• Review and audit class records for accuracy and completeness.
• Facilitate processes for retesting or continued support as needed.

• Support & Professional Development:

• Provide support to colleagues and assist with training-related tasks.
• Participate in ongoing learning and contribute to process improvements.

Qualifications

• Experience in training/ administrative/customer service within a call-center environment is a plus.
• Training hours are 9:00 AM–5:30 PM EST or 10:00 AM–6:30 PM EST. When not in class: 8AM–5PM in local time zone.
• Must have a High School Diploma
• Strong organizational and time-management skills.
• Excellent communication and interpersonal abilities.
• Proficiency in Microsoft Office Suite (Excel, Word, Teams) and Google Workspace (Sheets, Docs, Meet).
• Attention to detail with a high degree of accuracy.
• Ability to thrive in a fast-paced, dynamic environment.
• Effective problem-solving and decision-making skills.
• Capability to learn and use various software platforms.
• Must be able to pass background check

Required Skills

BEST Skills

Process Excellence

Collaboration

Communication

Emotional Intelligence

Open-Mindedness

Critical Thinking

Solution Orientation

Entrepreneurship

AI Proficiency

Data Literacy

Be Part of Our TP Family

It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day.We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance.We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging.We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.