Remote Customer Service Specialist — Insurance License Training

Teleperformance; Town of Texas (WI); Remote; USD 32,000 - 42,000; Full time

Job summary

Teleperformance seeks a Customer Service Specialist to be the primary contact for clients, handling inbound and outbound inquiries with professional excellence. You will use web-based tools to resolve issues and ensure a seamless customer experience in a high-velocity environment.

This role includes a 7-day paid training to prepare for the State Insurance Exam to obtain a License, with trainer, study materials, and exam costs covered.

Qualifications

• Must be located in FL, IN or TX.
• Must meet state and federal requirements to obtain Insurance license.
• High School Diploma or equivalent.
• Minimum of 6 months of customer service experience.
• Must be 18 years of age or older.
• Ability to type at least 25 words per minute.
• Comfortable with desktop computer systems and Windows-based systems.
• Customer service and/or sales experience preferred.
• College degree preferred but not required.

Responsibilities

• Handle and carefully respond to all customer inquiries.
• Provide excellent customer service through active listening.
• Work with confidential customer information and treat it sensitively.
• Aim to resolve issues on the first call by being proactive.
• Appropriately communicate with customers.
• Calmly attempt to resolve and de-escalate any issues.
• Escalate interactions when necessary and appropriate.
• Track all call related information for auditing and reporting purposes.
• Provide feedback on call issues.
• Upsell if required.

Skills

Process Excellence

Collaboration

Communication

Organizational Skills

Emotional Intelligence

Open-Mindedness

Critical Thinking

Solution-Oriented

Education

High School Diploma or equivalent

College degree preferred

Job description

Teleperformance seeks a Customer Service Specialist to be the primary contact for clients, handling inbound and outbound inquiries with professional excellence. You will use web-based tools to resolve issues and ensure a seamless customer experience in a high-velocity environment.

This role includes a 7-day paid training to prepare for the State Insurance Exam to obtain a License, with trainer, study materials, and exam costs covered.