Insurance Pre-licensing Exam Prep Facilitator

Teleperformance; Tallahassee (FL); On-site; USD 52,000 - 72,000; Full time

Job summary

Teleperformance is seeking a dedicated State Insurance Exam Prep Facilitator in Tallahassee, FL. You will lead engaging, results‑driven exam prep sessions for candidates, both face‑to‑face and online, and tailor study plans using analytics feedback to maximize success.

You’ll conduct daily coaching, review practice exams, and stay abreast of changes in state formats, collaborating with fellow educators to share best practices and improve outcomes.

Qualifications

• Bachelor's degree in Education or related field is preferred.
• Proven state insurance exam prep tutoring experience and candidate success record.
• Strong communication and interpersonal skills; ability to explain complex concepts clearly.

Responsibilities

• Deliver state insurance exam prep sessions in-person and online.
• Assess candidates and tailor study plans based on analytics feedback.
• Provide 1:1 coaching and respond to inquiries; monitor progress and readiness.

Skills

Training experience

Excellent communication

Time-management

Online teaching tools

Background check

Education

Bachelor's degree in Education

Tools

Teams

Google Meet

WebCE

ADBanker

Prometric

PearsonVue

Job description

Overview

Application Deadline: Ongoing until positions are filled.

About TP

TP is a leading global provider of digital business services. We partner with the world's most prominent brands to optimize operations through advanced technology and sustainable business practices. With a global workforce of 500,000 across 300 languages, we are a force for good in our communities and for our clients.

Benefits of working with TP include

TP offers benefits to you and your family. Eligible team members can take advantage of our comprehensive health benefits, which may include medical, vision, and dental.

We invest in and prioritize the mental health and well-being of our team members by providing resources, including Employment Assistance Programs, space in the form of health and personal time off (HPT), and leave programs as eligible.

We offer benefits and tools to help our team members and their families for their financial future. This includes offering competitive 401(K) plans, life insurance, supplemental medical coverage, critical care insurance, pet insurance, FSA plans, and retailer discounts.

Career Growth and Culture

At TP, we prioritize a culture of inclusion and diversity where every employee feels valued. We provide a platform for limitless career advancement, fostering an environment where ambition and high performance lead to long-term success.

TP is committed to supporting those who serve. We welcome applications from active-duty service members, veterans, and military families.

Equal Opportunity Employer

TP is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

If you require reasonable accommodation during the application process, please contact us at 877-877-3944 or contact us here. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation-related requests.

Purpose of Position:

We are seeking a passionate and knowledgeable State Insurance Exam Prep Facilitator to join our team. In this role, you will be responsible for delivering engaging and effective exam preparation sessions to candidates. You will work closely with candidates to identify their strengths and weaknesses, monitor study plans, and provide guidance and support to help them excel in their state insurance exams.

Responsibilities

• Conduct state insurance exam preparation sessions for candidates, both in-person and online.
• Assess candidates' current knowledge and skills to identify areas for improvement.
• Develop and implement study plans tailored to each candidate's needs and feedback from the exam prep vendor’s analytics profile and recommendations.
• Provide clear and concise explanations of complex insurance concepts and exam strategies.
• Monitor candidates' progress as needed to ensure optimal performance.
• Review practice exams to evaluate candidates' readiness.
• Offer guidance and support to candidates, addressing their questions and concerns.
• Stay up-to-date with changes in state insurance exam formats and content to provide accurate and relevant information.
• Collaborate with other facilitators and educators to share best practices and resources.

Daily Expectations

Class Facilitation & Management:

• Facilitate welcome sessions, set expectations, and lead daily morning huddles.
• Reinforce class expectations daily, working closely with Exam Prep Admins.
• Conduct daily walking management to ensure engagement and adherence to standards.

Coaching & Support:

• Schedule and conduct 1:1 coaching session to discuss exam prep coursework (minimum 2 per day).
• Provide corrective counseling as needed.
• Review/Respond to any email and correspondence received by PL Agents prior to EOD each day of PL Training Class.

Qualifications

• Must have at least 1-year training experience in Insurance Licensing
• Training hours are 9:00 AM–5:30 PM EST or 10:00 AM–6:30 PM EST. When not in class: 8AM–5PM in local time zone.
• Bachelor's degree in Education, a related field, or equivalent experience, preferred.
• Proven experience in state insurance exam preparation and tutoring, with a strong track record of candidate success.
• Successfully completed exam materials and passed the resident state exam for the lines of authority that will be facilitated.
• Excellent communication and interpersonal skills.
• Ability to explain complex insurance concepts in a clear and understandable manner.
• Strong organizational and time-management skills.
• Familiarity with state insurance exam formats and content.
• Strong understanding of computer basics (Windows, Excel, Word, Outlook Email and Internet).
• Strong problem-solving skills, research skills and decision-making skills
• Proficiency in online teaching tools, exam vendors and testing platforms (e.g., Teams, Google Meet, WebCE, ADBanker, Prometric, PearsonVue, PSI, etc.).
• Passion for education and a commitment to helping candidates achieve their goals.
• Must be able to pass background check

Required Skills

BEST Skills

Process Excellence

Collaboration

Communication

Emotional Intelligence

Open-Mindedness

Critical Thinking

Solution Orientation

Entrepreneurship

AI Proficiency

Data Literacy

Be Part of Our TP Family

It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day.We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance.We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging.We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.