Insurance Operations Tech Lead: Process & Documentation

Allied World; Farmington (CT); On-site; USD 60,000 - 81,000; Full time

Job summary

Allied World is seeking a Technical Lead, Insurance Operations to establish centralized form repositories, document workflows, and guide Production Underwriters. This role will drive productivity by reviewing procedures and collaborating across teams to define enterprise processes.

The candidate will lead training and documentation efforts, participate in cross-functional projects, and contribute to the Target Operating Model Initiative, with a focus on governance and standards within the

Qualifications

• Bachelor's degree or relevant years in the industry.

Responsibilities

• Gain deep understanding of Product Set including form set by related regulatory and compliance requirements.
• Establish centralized repository of forms for team members.
• Document workflows, create and maintain process maps and training materials.
• Serve as Subject Matter Expert for system testing and projects related to the line of business.
• Review daily team procedures for opportunities to increase productivity and efficiency metrics.
• Provide training sessions, process documentation and workflow updates.
• Participate in Technical Lead Work stream Project to define common processes and procedures for the enterprise.
• Initiate cross training opportunities between teams.
• Work collaboratively with Insurance and Business Operations team members.
• Contribute to the Allied World Target Operating Model Initiative.
• Participate in Allied World Learning and Development Opportunities (online, in-person, and group training sessions).
• Engage in AW Connect Conversations with meaningful, measurable and personal goals.
• Perform Account Coordinator duties as necessary.

Skills

Negotiation & influencing

Written & verbal communication

Organization & independence

Education

Bachelor's degree or equivalent

Risk Management degree or professional designation

Tools

Windows

Microsoft Word

Microsoft Excel

Internet Explorer

Job description

Allied World is seeking a Technical Lead, Insurance Operations to establish centralized form repositories, document workflows, and guide Production Underwriters. This role will drive productivity by reviewing procedures and collaborating across teams to define enterprise processes.

The candidate will lead training and documentation efforts, participate in cross-functional projects, and contribute to the Target Operating Model Initiative, with a focus on governance and standards within the