Technical Lead, NA Insurance Ops & Process Improvement

AWAC; Farmington, Northern (CT, KY); Hybrid; USD 63,000 - 77,000; Full time

Job summary

Allied World is seeking a Technical Lead for the North American Insurance Operations Group in Farmington. This role focuses on establishing centralized form repositories, documenting workflows, and guiding Production Underwriters with enterprise processes.

Expect collaboration across Insurance and Business Operations teams to optimize procedures. The position emphasizes product leadership, process standardization, and participation in the Target Operating Model Initiative, with opportunities for

Qualifications

• Bachelor's degree or relevant years in the industry.
• Knowledge of insurance and experience with internal customers.
• Risk Management degree and/or Professional Insurance designation preferred.
• Strong demonstrated negotiation and influencing skills.
• Excellent written & verbal communication skills.
• Strong organizational skills and ability to function independently.
• Proficient computer skills in Windows-based systems, Microsoft Word and Excel, Internet Explorer based applications.

Responsibilities

• Provide product leadership and documentation for form repositories and workflows.
• Act as Subject Matter Expert for testing and projects relevant to the line of business.
• Review daily procedures to identify productivity improvements and efficiency metrics.
• Collaborate with cross-functional teams to define enterprise processes and contribute to the Target Operating Model Initiative.
• Support professional development through training sessions and knowledge sharing.

Skills

Negotiation

Communication

Organizational skills

Computer literacy

Education

Bachelor's degree

Tools

Microsoft Word

Microsoft Excel

Windows OS

Internet Explorer

Job description

Allied World is seeking a Technical Lead for the North American Insurance Operations Group in Farmington. This role focuses on establishing centralized form repositories, documenting workflows, and guiding Production Underwriters with enterprise processes.

Expect collaboration across Insurance and Business Operations teams to optimize procedures. The position emphasizes product leadership, process standardization, and participation in the Target Operating Model Initiative, with opportunities for