Technical Lead, North American Insurance Operations Group

UAN Allied World National Assurance Company; United States; On-site; USD 42,000 - 70,000; Full time

Benefits offered by this job

Health, Dental and DisabilityInsurance

401k match

Group Term Life Insurance

Job summary

Allied World is seeking a Technical Lead, Insurance Operations to serve as SME, establishing centralized form repositories, documenting workflows, and guiding Production Underwriters.

You will review daily procedures to improve productivity and collaborate with cross-functional teams to define enterprise processes and support the Target Operating Model Initiative, with opportunities for professional development.

Qualifications

• Bachelor's degree or relevant years in the industry.
• Knowledge of insurance and experience with internal customers.
• Risk Management degree and/or Professional Insurance designation preferred.
• Strong demonstrated negotiation and influencing skills.
• Excellent written & verbal communication skills.
• Strong organizational skills and ability to function independently.
• Proficient computer skills in: Windows-based systems Microsoft Word and Excel Internet explorer based applications.

Responsibilities

• Establish centralized repository of forms for team members.
• Document workflows, create and maintain process maps and training materials.
• Provide product leadership and guidance for Production Underwriters.
• Review daily team procedures for opportunities to increase productivity and efficiency.
• Provide training sessions, process documentation and workflow updates.
• Participate in Technical Lead Work stream Project to define common processes and procedures for the enterprise.
• Initiate cross training opportunities between teams.
• Work collaboratively with Insurance and Business Operations team members.
• Contribute to the Allied World Target Operating Model Initiative.

Skills

Negotiation skills

Communication skills

Organizational skills

Independence

Education

Bachelor's degree

Tools

Microsoft Word

Excel

Windows OS

Internet Explorer

Job description

Take the next step in your career with us. Allied World is an ideal place for talented professionals who are driven by a belief in the value of collaboration and the power of knowledge. We believe that when our great people work together and support one another, our clients receive the best solutions. We embrace unique perspectives and empower each person to grow through professional development, career training and mentoring programs. Our people are our most important asset, and we are very proud of the quality of our team members.

Job Summary:

The Technical Lead, Insurance Operations will serve as a Subject Matter Expert responsible for establishing centralized form repositories, documenting workflows, and providing product leadership and guidance to support Production Underwriters. This role focuses on reviewing daily team procedures to increase productivity and efficiency while collaborating with cross‑functional teams to define common enterprise processes and contribute to Allied World's Target Operating Model Initiative.

Job Duties and Responsibilities:

Product Leadership & Documentation

Gain deep understanding of Product Set including form set by related regulatory and compliance requirements Establish centralized repository of forms for team members Document workflows, create and maintain process maps and training materials

Technical Expertise & Process Improvement

Serve as Subject Matter Expert for system testing and projects related to the line of business Review daily team procedures for opportunities to increase productivity and efficiency metrics Provide training sessions, process documentation and workflow updates

Cross-Functional Collaboration

Participate in Technical Lead Work stream Project to define common processes and procedures for the enterprise Initiate cross training opportunities between teams Work collaboratively with Insurance and Business Operations team members Contribute to the Allied World Target Operating Model Initiative

Professional Development & Support

Participate in Allied World Learning and Development Opportunities (online, in‑person, and group training sessions) Engage in AW Connect Conversations with meaningful, measurable and personal goals Perform Account Coordinator duties as necessary

Qualifications:

• Bachelor's degree or relevant years in the industry
• Knowledge of insurance and experience with internal customers
• Risk Management degree and/or Professional Insurance designation preferred
• Strong demonstrated negotiation and influencing skills
• Excellent written & verbal communication skills
• Strong organizational skills and ability to function independently
• Proficient computer skills in: Windows‑based systems Microsoft Word and Excel Internet explorer based applications

The salary range for this role is between: $70,000.00

Our generous benefits package includes: Health, Dental and Disability Insurance, a company match 401k plan, and Group Term Life Insurance.

Allied World is an Equal Opportunity Employer. All qualified applicants will be considered for employment without consideration of any disability, veteran status or any other characteristic protected by law.

Working at Allied World

Our team of over 1,650 professionals has deep expertise in the industry. They enjoy their work, and many have served for several years. This is what you can expect when you join us:

This is what you can expect when you join us:

• Instant membership in the Allied World — a global network of colleagues who will support your career journey
• A manager who will help you build your career through a structured coaching program
• Access to a full suite of learning and development tools and resources

Global Presence Headquartered in Bermuda, Allied World has offices in Atlanta, Boston, Brisbane, Chicago, Costa Mesa, Dallas, Dublin, Farmington (CT), Hong Kong, Houston, London, Los Angeles, Malaysia, Manchester, Miami, Nashville, New Jersey, New York, Philadelphia, San Francisco, Singapore, Sydney, Switzerland and Toronto.

Take the next step in your career with us. Allied World is the perfect spot for driven professionals who thrive on collaboration and knowledge. We believe that when our talented team members work together, our clients get the best results. We celebrate diverse perspectives and offer growth opportunities through training, mentoring, and career development. Our people are our greatest asset, and we're proud of our exceptional team.