Technical Lead, North American Insurance Operations Group

Allied World; Farmington (CT); On-site; USD 60,000 - 81,000; Full time

Job summary

Allied World is seeking a Technical Lead, Insurance Operations to establish centralized form repositories, document workflows, and guide Production Underwriters. This role will drive productivity by reviewing procedures and collaborating across teams to define enterprise processes.

The candidate will lead training and documentation efforts, participate in cross-functional projects, and contribute to the Target Operating Model Initiative, with a focus on governance and standards within the

Qualifications

• Bachelor's degree or relevant years in the industry.

Responsibilities

• Gain deep understanding of Product Set including form set by related regulatory and compliance requirements.
• Establish centralized repository of forms for team members.
• Document workflows, create and maintain process maps and training materials.
• Serve as Subject Matter Expert for system testing and projects related to the line of business.
• Review daily team procedures for opportunities to increase productivity and efficiency metrics.
• Provide training sessions, process documentation and workflow updates.
• Participate in Technical Lead Work stream Project to define common processes and procedures for the enterprise.
• Initiate cross training opportunities between teams.
• Work collaboratively with Insurance and Business Operations team members.
• Contribute to the Allied World Target Operating Model Initiative.
• Participate in Allied World Learning and Development Opportunities (online, in-person, and group training sessions).
• Engage in AW Connect Conversations with meaningful, measurable and personal goals.
• Perform Account Coordinator duties as necessary.

Skills

Negotiation & influencing

Written & verbal communication

Organization & independence

Education

Bachelor's degree or equivalent

Risk Management degree or professional designation

Tools

Windows

Microsoft Word

Microsoft Excel

Internet Explorer

Job description

Take the next step in your career with us.

Allied World is an ideal place for talented professionals who are driven by a belief in the value of collaboration and the power of knowledge. We believe that when our great people work together and support one another, our clients receive the best solutions. We embrace unique perspectives and empower each person to grow through professional development, career training and mentoring programs. Our people are our most important asset, and we are very proud of the quality of our team members.

Job Summary

The Technical Lead, Insurance Operations will serve as a Subject Matter Expert responsible for establishing centralized form repositories, documenting workflows, and providing product leadership and guidance to support Production Underwriters. This role focuses on reviewing daily team procedures to increase productivity and efficiency while collaborating with cross-functional teams to define common enterprise processes and contribute to Allied World's Target Operating Model Initiative.

Job Duties and Responsibilities

Product Leadership & Documentation

• Gain deep understanding of Product Set including form set by related regulatory and compliance requirements




• Establish centralized repository of forms for team members




• Document workflows, create and maintain process maps and training materials

Technical Expertise & Process Improvement

• Serve as Subject Matter Expert for system testing and projects related to the line of business




• Review daily team procedures for opportunities to increase productivity and efficiency metrics




• Provide training sessions, process documentation and workflow updates

Cross-Functional Collaboration

• Participate in Technical Lead Work stream Project to define common processes and procedures for the enterprise




• Initiate cross training opportunities between teams




• Work collaboratively with Insurance and Business Operations team members




• Contribute to the Allied World Target Operating Model Initiative

Professional Development & Support

• Participate in Allied World Learning and Development Opportunities (online, in-person, and group training sessions)




• Engage in AW Connect Conversations with meaningful, measurable and personal goals




• Perform Account Coordinator duties as necessary

Qualifications

• Bachelor's degree or relevant years in the industry




• Knowledge of insurance and experience with internal customers




• Risk Management degree and/or Professional Insurance designation preferred




• Strong demonstrated negotiation and influencing skills




• Excellent written & verbal communication skills




• Strong organizational skills and ability to function independently




• Proficient computer skills in:

  
  
  
  

  • Windows-based systems

  
  

  • Microsoft Word and Excel

  
  

  • Internet explorer based applications

  
  
  
  

The salary range for this role is between:

$70,000.00

Our generous benefits package includes: Health, Dental and Disability Insurance, a company match 401k plan, and Group Term Life Insurance. Allied World is an Equal Opportunity Employer. All qualified applicants will be considered for employment without consideration of any disability, veteran status or any other characteristic protected bylaw.

Working at Allied World

Our team of over 1,650 professionals has deep expertise in the industry. They enjoy their work, and many have served for several years. This is what you can expect when you join us:

• Instant membership in the Allied World — a global network of colleagues who will support your career journey


• A manager who will help you build your career through a structured coaching program


• Access to a full suite of learning and development tools and resources

Global Presence

Headquartered in Bermuda, Allied World has offices in Atlanta, Boston, Brisbane, Chicago, Costa Mesa, Dallas, Dublin, Farmington (CT), Hong Kong, Houston, London, Los Angeles, Malaysia, Manchester, Miami, Nashville, New Jersey, New York, Philadelphia, San Francisco, Singapore, Sydney, Switzerland and Toronto. We strive to provide exceptional service to our clients and distribution partners.