Insurance Operations Technical Lead: Product & Process Expert

Allied World; Farmington (CT); On-site; USD 110,000 - 150,000; Full time

Job summary

Allied World in Farmington, CT seeks a Technical Lead, Insurance Operations to act as a subject matter expert guiding production underwriters. You will establish centralized form repositories, document workflows, and provide product leadership to improve efficiency as part of the enterprise operating model initiative.

You will lead cross-functional teams, deliver training, and ensure compliance with regulatory requirements while collaborating with Insurance and Business Operations to standardize

Qualifications

• Bachelor's degree or relevant years in the industry.
• Knowledge of insurance and experience with internal customers.
• Risk Management degree and/or Professional Insurance designation preferred.
• Strong demonstrated negotiation and influencing skills.
• Excellent written & verbal communication skills.
• Strong organizational skills and ability to function independently.
• Proficient computer skills in: Windows-based systems, Microsoft Word and Excel, Internet explorer based applications.

Responsibilities

• Product Leadership & Documentation: Gain deep understanding of Product Set including form set by related regulatory and compliance requirements; Establish centralized repository of forms for team members; Document workflows, create and maintain process maps and training materials.
• Technical Expertise & Process Improvement: Serve as Subject Matter Expert for system testing and projects related to the line of business; Review daily team procedures for opportunities to increase productivity and efficiency metrics; Provide training sessions, process documentation and workflow updates.
• Cross-Functional Collaboration: Participate in Technical Lead Work stream Project to define common processes and procedures for the enterprise; Initiate cross training opportunities between teams; Work collaboratively with Insurance and Business Operations team members; Contribute to the Allied World Target Operating Model Initiative.
• Professional Development & Support: Participate in Allied World Learning and Development Opportunities (online, in-person, and group training sessions); Engage in AW Connect Conversations with meaningful, measurable and personal goals; Perform Account Coordinator duties as necessary.

Skills

Negotiation

Influencing

Communication

Organizational skills

Independent work

Cross-functional collaboration

Education

Bachelor's degree

Risk Management / Professional Insurance designation

Tools

Windows-based systems

Microsoft Word

Excel

Internet Explorer

Job description

Allied World in Farmington, CT seeks a Technical Lead, Insurance Operations to act as a subject matter expert guiding production underwriters. You will establish centralized form repositories, document workflows, and provide product leadership to improve efficiency as part of the enterprise operating model initiative.

You will lead cross-functional teams, deliver training, and ensure compliance with regulatory requirements while collaborating with Insurance and Business Operations to standardize