Insurance Operations Tech Assistant

PMA Companies; Allentown (Lehigh County); Hybrid; USD 42,000 - 62,000; Full time

Job summary

PMA Companies in Allentown, PA is seeking a Technical Assistant to support the Premium Operations team. You will ensure efficient processing of work in business systems while adhering to procedures and service level goals.

Responsibilities include training, handling policy processing changes with underwriting, daily technical support, and conducting quality reviews. Strong communication and Office Suite skills are essential for success in this role.

Qualifications

• Experience identifying and communicating quality assessment results to a team.
• Ability to train and monitor team members on processing changes.
• Familiarity with PMA's underwriting process and workflows (preferred).
• Proficiency with Microsoft Office (Excel, Access, Word, PowerPoint).

Responsibilities

• Work with supervisor to identify training needs and provide ongoing training to team.
• Monitor processing changes, update training materials on a weekly basis.
• Communicate with corporate underwriting operations regarding policy processing changes that impact the team and/or workflows.
• Communicate all procedural and workflow changes to team as implemented.
• Function as first point of contact to provide daily technical and procedural support to team members.
• Perform quality reviews on a daily basis per established guidelines.
• Provide weekly scorecards to supervisor for review and distribution to team.
• Research and resolve field inquiries, or appropriately delegate to team for resolution within 24 hours of receipt.
• Complete assignments and special projects within required time frame as assigned.

Skills

Interpersonal skills

Organizational skills

Verbal communication

Written communication

Quality assessment interpretation

Insurance terminology knowledge

Microsoft Office Suite

Tools

Microsoft Office Suite

Job description

PMA Companies in Allentown, PA is seeking a Technical Assistant to support the Premium Operations team. You will ensure efficient processing of work in business systems while adhering to procedures and service level goals.

Responsibilities include training, handling policy processing changes with underwriting, daily technical support, and conducting quality reviews. Strong communication and Office Suite skills are essential for success in this role.