Insurance Operations Tech Support & Admin Assistant

Brown & Brown; North Carolina; On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Medical/Rx, Dental, Vision insurance

Life Insurance

Disability Insurance

ESPP

401k

Student Loan Assistance

Tuition Reimbursement

Paid Time Off

Holidays

Partner discounts

Job summary

Brown & Brown in North Carolina is seeking a Technical Assistant to join the Northeast Support Team. Under general supervision, you will provide clerical and administrative support to Operations and Underwriting teams, handle policy servicing inquiries, and learn the Agency Management System to manage documents and reports.

You will respond to brokers and underwriters, resolve issues, and contribute to customer service through accurate information and efficient processes.

Qualifications

• Minimum education requires a High School Diploma or GED.
• Proficient with MS Office Suite.
• Basic accounting knowledge.
• Exceptional telephone demeanor.
• Ability to maintain a high level of confidentiality.
• 1-2 years’ experience in a similar position.
• Some licensing or insurance related courses (preferred).

Responsibilities

• Correspond with Brokers, Underwriters and Underwriter Assistants via Teams/email to respond to questions, investigate and resolve issues, and follow up on outstanding items.
• Provide clerical and administrative support to Operations Team and Underwriting Teams.
• Assist with policy servicing inquiries to include accounting, underwriting, and operations.
• Learn and work within Agency Management System to save documents, emails, and correspondence.
• Become familiar with Agency Management System reporting functionality to include running and distributing scheduled and ad hoc reports.
• Answer questions about the organization’s products and services to assist in customer service functions.

Skills

MS Office proficiency

Confidentiality

Telephone demeanor

Customer service

Education

High School Diploma or GED

Associate or Bachelor's in Insurance/Accounting (preferred)

Tools

MS Office Suite

Job description

Brown & Brown in North Carolina is seeking a Technical Assistant to join the Northeast Support Team. Under general supervision, you will provide clerical and administrative support to Operations and Underwriting teams, handle policy servicing inquiries, and learn the Agency Management System to manage documents and reports.

You will respond to brokers and underwriters, resolve issues, and contribute to customer service through accurate information and efficient processes.