Technical Assistant

PMA Companies; Allentown (Lehigh County); Hybride; USD 42 000 - 62 000; Plein temps

Résumé du poste

PMA Companies in Allentown, PA is seeking a Technical Assistant to support the Premium Operations team. You will ensure efficient processing of work in business systems while adhering to procedures and service level goals.

Responsibilities include training, handling policy processing changes with underwriting, daily technical support, and conducting quality reviews. Strong communication and Office Suite skills are essential for success in this role.

Qualifications

• Experience identifying and communicating quality assessment results to a team.
• Ability to train and monitor team members on processing changes.
• Familiarity with PMA's underwriting process and workflows (preferred).
• Proficiency with Microsoft Office (Excel, Access, Word, PowerPoint).

Responsabilités

• Work with supervisor to identify training needs and provide ongoing training to team.
• Monitor processing changes, update training materials on a weekly basis.
• Communicate with corporate underwriting operations regarding policy processing changes that impact the team and/or workflows.
• Communicate all procedural and workflow changes to team as implemented.
• Function as first point of contact to provide daily technical and procedural support to team members.
• Perform quality reviews on a daily basis per established guidelines.
• Provide weekly scorecards to supervisor for review and distribution to team.
• Research and resolve field inquiries, or appropriately delegate to team for resolution within 24 hours of receipt.
• Complete assignments and special projects within required time frame as assigned.

Connaissances

Interpersonal skills

Organizational skills

Verbal communication

Written communication

Quality assessment interpretation

Insurance terminology knowledge

Microsoft Office Suite

Outils

Microsoft Office Suite

Description du poste

Technical Assistant#4900Allentown, Pennsylvania, United StatesApply### Job Description:As a member of the Premium Operations team insure efficient and timely processing of all work assignments in to applicable business systems with strict adherence to all established procedures to assist in the attainment of service level goals.**Responsibilities:*** Work with supervisor to identify training needs and provide ongoing training to team.* Monitor processing changes, update training materials on a weekly basis* Effectively communicate with corporate underwriting operations regarding policy processing changes that impact the team and/or workflows* Communicate all procedural and workflow changes to team as implemented.* Function as first point of contact to provide daily technical and procedural support to team members* Perform quality reviews on a daily basis per established guidelines.* Provide weekly scorecards to supervisor for review and distribution to team.* Research and resolve field inquiries, or appropriately delegate to team for resolution within 24 hours of receipt* Complete assignments and special projects within required time frame as assigned.* Demonstrate commitment to Company’s Code of Business Conduct and Ethics, and apply knowledge of compliance policies and procedures, standards and laws applicable to job responsibilities in the performance of work.### Requirements:* Proven interpersonal and organizational skills* Excellent verbal and written communication skills* Ability to effectively identify, interpret and communicate quality assessment results to team members* Strong understanding of insurance terminology helpful* General understanding of PMA's underwriting process, workflows and coverage's preferred.* Proficiency in Microsoft Office Suite to include Excel, Access, Word and Power Point preferred.