Lead Technical Assistant

PMA Companies; Center Square (PA); On-site; USD 90,000 - 120,000; Full time

Job summary

Old Republic is seeking a Lead Technical Assistant to serve as the senior technical resource within the Rating Center, providing advanced rating support, workflow coordination, and technical expertise for commercial insurance operations.

You will guide Technical Assistants and Underwriting Support staff, coordinate workload, and drive improvements in service quality and efficiency while ensuring adherence to underwriting guidelines and regulatory requirements.

Qualifications

• Minimum 7 years of commercial insurance underwriting support, technical assistant, rating, or underwriting operations experience.
• Advanced experience processing multi-state commercial insurance policies.
• Extensive knowledge of commercial lines coverages, endorsements, rating methodologies, underwriting guidelines, and policy administration processes.
• Excellent verbal, written, and interpersonal communication skills.

Responsibilities

• Maintain rating manuals and update changes to programs, rates, underwriting guidelines, and procedures.
• Perform rating responsibilities including manual preparation of new and renewal policies, audits and endorsements for input.
• Review applications and issue commercial line policies.
• Obtain current information from Underwriter to rate and issue policies, endorsements, and quotations.
• Coordinate and support assigned work activities to ensure completion of deliverables and provide guidance on complex issues.
• Provide input and support continuous improvement of process and procedural workflows.

Skills

Underwriting support

Rating systems

Workflow coordination

Multi-state underwriting

Leadership by influence

Tools

Policy administration systems

Job description

Old Republic is a leading specialty insurer that operates diverse property & casualty and title insurance companies. Founded in 1923 and a member of the Fortune 500, we are a leader in underwriting and risk management services for business partners across the United States and Canada. Our specialized operating companies are experts in their fields, enabling us to provide tailored solutions that set us apart.

The Lead Technical Assistant serves as the senior technical resource within the Rating Center team, providing advanced rating support, workflow coordination, and technical expertise for commercial insurance operations. This role partners closely with Underwriters, Underwriting Assistants, Operations Leadership, external partners and internal stakeholders to support the efficient processing of new business, renewals, endorsements, audits, and policy issuance while ensuring compliance with underwriting guidelines, regulatory requirements, and service standards.

Position Overview:

In addition to performing complex rating and policy processing activities, the Lead Technical Assistant provides day-to-day guidance, training, quality oversight, and workload coordination for Technical Assistants and Underwriting Support staff. This position serves as a subject matter expert for rating commercial business and drives process improvements that enhance service, quality, and operational effectiveness.

• Maintain rating manuals and regularly update the changes to programs, rates, underwriting guidelines, standard procedures and any additional logs as assigned by the rating Supervisor.
• Perform a wide range of rating responsibilities including manual preparation of new and renewal policies, audits and endorsements for computer input.
• Review applications and issue commercial line policies.
• Obtain current information from Underwriter and Underwriting Assistant to rate and issue policies, endorsements, and quotations.
• Coordinates and supports assigned work activities to ensure completion of deliverables. Provides guidance and subject matter support on complex issues, reviews work for accuracy and completeness, and assists with evaluating work outcomes. Monitors progress, identifies issues, and collaborates with team members to resolve challenges while ensuring quality standards are maintained.
• Provides input and supports continuous improvement of process and procedural workflows

Requirements:

• Minimum 7 years of commercial insurance underwriting support, technical assistant, rating, or underwriting operations experience.
• Advanced experience processing multi-state commercial insurance policies.
• Extensive knowledge of commercial lines coverages, endorsements, rating methodologies, underwriting guidelines, and policy administration processes.
• Proven ability to manage complex transactions and resolve technical issues independently.
• Strong analytical, organizational, and problem-solving skills.
• Demonstrated ability to prioritize competing demands and meet deadlines in a fast-paced environment.
• Excellent verbal, written, and interpersonal communication skills.
• Strong proficiency in policy administration, rating, and underwriting systems.
• Demonstrated ability to provide functional or technical leadership, collaborate with team members, and support knowledge sharing and training initiatives.

Skills & Abilities:

• Demonstrated ability to lead through influence, collaboration, and technical expertise.
• Strong interpersonal, coaching, and mentoring skills.
• Exceptional communication and relationship-building abilities.
• Proven ability to resolve conflicts and navigate challenging situations professionally.
• Strong critical thinking and decision-making capabilities.
• Ability to motivate, develop, and support team members while fostering a positive culture.
• Demonstrated commitment to continuous improvement, customer service, and operational excellence.

Alternate Location(s)

Mount Laurel , New Jersey , United States

Allentown , Pennsylvania , United States

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This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, or on any other basis prohibited by law. Information on race, gender and national origin will only be used for statistical and recordkeeping purposes, and will not be used in making any employment decisions. All information provided will be kept separate from your expression of interest. Providing this information is strictly voluntary, and you will not be subjected to any adverse action or treatment if you choose not to provide this information. If you do not choose to answer these questions, we ask that you select "Decline to Identify" for each question. Thank you for your voluntary cooperation.