Insurance Operations Manager

Placements24; Willows (CA); Remote; USD 110,000 - 160,000; Full time

Benefits offered by this job

Competitive salary

Fully remote work

Health, dental, and vision insurance

Retirement savings plan with company-m

Paid time off and holidays

Home office stipend

Career growth opportunities

Collaborative remote culture

Job summary

Placements24 is seeking an experienced Insurance Operations Manager to lead our operational functions in a fully remote role. You will oversee policy administration, claims processes, and client service while driving efficiency and process improvements.

The ideal candidate has 6+ years in insurance or financial services operations, strong remote leadership, and a track record of optimizing workflows. You will define KPIs, ensure regulatory compliance, and guide a distributed team to deliver

Qualifications

• 6+ years in operations management in insurance/financial services.
• Proven to improve workflows and processes.
• Experience leading remote teams.
• Knowledge of insurance products, regulations and best practices.
• Strong analytical and problem-solving abilities.
• Experience with operations software and CRM systems.
• Excellent communication and stakeholder influence.

Responsibilities

• Oversee daily operations across policy administration, claims and customer service.
• Develop strategies to boost efficiency, reduce costs, and improve service quality.
• Lead and mentor a remote operations team with a high-performance culture.
• Set and monitor KPIs to track operational targets.
• Ensure compliance with regulations and internal policies.
• Identify and implement tech to automate processes and streamline workflows.
• Manage vendor relationships and SLAs.
• Lead projects to improve processes and customer experience.

Skills

Operations management

Remote team leadership

Process optimization

Insurance operations

CRM systems

Analytical skills

Communication

Education

Bachelor's degree in Business Administration

Tools

CRM software

Operations management software

Job description

About the Role

Our client, a forward-thinking insurance company, is seeking an experienced and dynamic Insurance Operations Manager to lead their operational functions. This is a fully remote position, offering a unique opportunity to manage and optimize critical business processes from anywhere. You will be responsible for overseeing daily operations, driving efficiency improvements, and ensuring the seamless delivery of insurance services to clients. The ideal candidate will have a proven track record in operations management within the financial services or insurance sector, with a strong emphasis on process optimization and team leadership in a remote environment. This role is ideal for a results-oriented leader who thrives on streamlining workflows and achieving operational excellence.

Key Responsibilities

• Oversee the day-to-day operations of the insurance business, including policy administration, claims processing, and customer service.
• Develop and implement strategies to enhance operational efficiency, reduce costs, and improve service quality.
• Manage and mentor a remote team of operational staff, fostering a culture of high performance and collaboration.
• Establish key performance indicators (KPIs) and monitor operational performance against set targets.
• Ensure compliance with all regulatory requirements and internal policies.
• Identify and implement technological solutions to automate processes and improve workflow.
• Manage vendor relationships and service level agreements.
• Lead projects aimed at improving operational processes and customer experience.

Requirements

• A minimum of 6 years of experience in operations management, preferably within the insurance or financial services industry.
• Demonstrated success in managing and improving operational processes and workflows.
• Proven experience in leading and motivating remote teams.
• Strong understanding of insurance products, regulations, and operational best practices.
• Excellent analytical, problem-solving, and decision-making skills.
• Proficiency in using operational management software and CRM systems.
• Exceptional communication and interpersonal skills, with the ability to influence stakeholders.
• Bachelor's degree in Business Administration, Management, or a related field.

Benefits

• Highly competitive annual salary and performance-based bonuses.
• Fully remote work arrangement, offering unparalleled flexibility.
• Comprehensive health, dental, and vision insurance.
• Retirement savings plan with company matching.
• Generous paid time off and company holidays.
• Opportunities for leadership development and career growth in a growing company.
• Stipend for home office setup and ongoing support.
• A collaborative and inclusive remote work culture.