Remote Insurance Operations Lead - Process Excellence

Placements24; Willows (CA); A distancia; USD 110.000 - 160.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Fully remote work

Health, dental, and vision insurance

Retirement savings plan with company-m

Paid time off and holidays

Home office stipend

Career growth opportunities

Collaborative remote culture

Descripción de la vacante

Placements24 is seeking an experienced Insurance Operations Manager to lead our operational functions in a fully remote role. You will oversee policy administration, claims processes, and client service while driving efficiency and process improvements.

The ideal candidate has 6+ years in insurance or financial services operations, strong remote leadership, and a track record of optimizing workflows. You will define KPIs, ensure regulatory compliance, and guide a distributed team to deliver

Formación

• 6+ years in operations management in insurance/financial services.
• Proven to improve workflows and processes.
• Experience leading remote teams.
• Knowledge of insurance products, regulations and best practices.
• Strong analytical and problem-solving abilities.
• Experience with operations software and CRM systems.
• Excellent communication and stakeholder influence.

Responsabilidades

• Oversee daily operations across policy administration, claims and customer service.
• Develop strategies to boost efficiency, reduce costs, and improve service quality.
• Lead and mentor a remote operations team with a high-performance culture.
• Set and monitor KPIs to track operational targets.
• Ensure compliance with regulations and internal policies.
• Identify and implement tech to automate processes and streamline workflows.
• Manage vendor relationships and SLAs.
• Lead projects to improve processes and customer experience.

Conocimientos

Operations management

Remote team leadership

Process optimization

Insurance operations

CRM systems

Analytical skills

Communication

Educación

Bachelor's degree in Business Administration

Herramientas

CRM software

Operations management software

Descripción del empleo

Placements24 is seeking an experienced Insurance Operations Manager to lead our operational functions in a fully remote role. You will oversee policy administration, claims processes, and client service while driving efficiency and process improvements.

The ideal candidate has 6+ years in insurance or financial services operations, strong remote leadership, and a track record of optimizing workflows. You will define KPIs, ensure regulatory compliance, and guide a distributed team to deliver