Insurance Policy Lifecycle Specialist

Obsidian; New York (NY); On-site; USD 60,000 - 90,000; Part time

Job summary

Obsidian is seeking a Policy Administration & Insurance Operations Manager in New York to design realistic policy-serving scenarios and evaluate AI outputs against service standards. You will craft processing instructions, transactional reviews, and quality checks to ensure accurate policy handling.

The role emphasizes translating policy requirements into precise operational steps, strict attention to detail, and strong written communication.

Qualifications

• 2+ years of professional experience in policy administration or related insurance servicing roles.
• Understand the policy lifecycle from intake to record retention.
• Hands-on experience with policy administration systems and QA processes.
• Ability to translate policy requirements into precise operational steps.
• Excellent written communication and attention to detail.
• Ability to distinguish administrative execution from underwriting decisions.

Responsibilities

• Design realistic scenarios covering application intake, binding, issuance, endorsements, billing, renewals, cancellations, and document delivery.
• Create work products such as processing instructions, transaction reviews, exception-handling plans, service communications, and quality checks.
• Write 'golden' reference responses at experienced insurance-operations quality.
• Grade AI-generated responses against rubrics for procedural accuracy and adherence to standards.
• Identify incorrect dates, missing documentation, improper transaction handling, and policy-processing vs underwriting distinctions.
• Provide written feedback to the research team to improve model behavior.
• Participate in onboarding office hours and calibration sessions.

Skills

Policy administration

Insurance servicing

Operational discipline

Written communication

Tools

Policy administration systems

Job description

Obsidian is seeking a Policy Administration & Insurance Operations Manager in New York to design realistic policy-serving scenarios and evaluate AI outputs against service standards. You will craft processing instructions, transactional reviews, and quality checks to ensure accurate policy handling.

The role emphasizes translating policy requirements into precise operational steps, strict attention to detail, and strong written communication.