Insurance Operations Specialist

Jobtailor; Los Angeles (CA); On-site; USD 90,000 - 130,000; Full time

Job summary

Jobtailor is seeking an experienced Insurance Operations professional in Los Angeles to manage complex policy processing, data loading, and billing inquiries. You will generate policy documents, resolve data discrepancies, and prepare comprehensive reports to support cost reductions and efficiency improvements.

The role requires a minimum of 10 years in insurance operations or customer service, with a preference for professional designations such as a Property/Casualty license.

Qualifications

• Minimum 10 years of experience in insurance operations or customer service.
• High School Diploma required; Associate degree preferred.
• Completion of or continuing progress toward a professional designation such as Property/Casualty Insurance license preferred.
• Authorized to work in the United States without sponsorship.

Responsibilities

• Examine and process highly complex new insurance policies, renewals, endorsements, and cancellations using various systems.
• Enter or load complex data into appropriate systems.
• Research and resolve data discrepancies to ensure accuracy and integrity.
• Generate and distribute policy documents, certificates of insurance, and related materials.
• Organize, prepare, and update comprehensive reports.
• Determine and adjust billing status as needed.
• Address premium and billing inquiries.
• Identify opportunities to streamline procedures, enhance efficiency, and reduce costs.
• Potentially oversee and coach staff and participate in talent selection, development, and performance management decisions.
• Perform other duties as assigned.

Skills

Data Processing

Policy Generation

Data Discrepancy Resolution

Report Preparation

Billing Management

Education

High School Diploma

Associate degree preferred

Property/Casualty Insurance License

Tools

Insurance Data Processing Systems

Job description

• Examine and process highly complex new insurance policies, renewals, endorsements, and cancellations using various systems
• Enter or load complex data into appropriate systems
• Research and resolve data discrepancies to ensure accuracy and integrity
• Generate and distribute policy documents, certificates of insurance, and related materials
• Organize, prepare, and update comprehensive reports
• Determine and adjust billing status as needed
• Address premium and billing inquiries
• Identify opportunities to streamline procedures, enhance efficiency, and reduce costs
• Potentially oversee and coach staff and participate in talent selection, development, and performance management decisions
• Perform other duties as assigned

Requirements

• High School Diploma (Associate degree preferred)
• Minimum of 10 years of experience in insurance operations or customer service
• Completion of or continuing progress toward a professional designation preferred, such as Property/Casualty Insurance license
• Authorized to work in the United States without the need for current or future sponsorship
• Expert knowledge of local, state, and federal insurance-related policies
• Advanced analytical and organizational abilities with a focus on prioritization
• Expert knowledge of insurance data processing systems
• Broad understanding of the organization
• Excellent interpersonal and communication skills
• Ability to provide guidance, training, and assistance to lower-level positions

Core Competencies

Demonstrates expert knowledge of insurance operations, data processing systems, and local, state, and federal insurance policies. Capable of analyzing complex data, managing billing inquiries, and providing training and guidance to staff.

Highest-signal resume keywords

• Expert Knowledge Of Insurance Operations
• Insurance Data Processing Systems
• Property/Casualty Insurance License
• Advanced Analytical Abilities
• Excellent Interpersonal Skills

Hard Skills

• Data Processing
• Policy Generation
• Data Discrepancy Resolution
• Report Preparation
• Billing Management

Soft Skills

• Organizational Abilities
• Communication Skills
• Coaching And Training

Certifications & Qualifications

• Property/Casualty Insurance License

Industry Keywords

• Insurance Policies
• Renewals
• Endorsements
• Cancellations
• Billing Inquiries