Insurance Office Receptionist | Customer Experience

Bert Kozlowski - State Farm Agent; Riverview (MI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

License reimbursement

Opportunity for advancement

Paid time off

Training & development

Bonus based on performance

Competitive salary

Flexible schedule

Job summary

Bert Kozlowski - State Farm Agent is seeking a Receptionist to join a team that prioritizes service and growth. You will be the first point of contact for clients, manage scheduling, and support daily administrative operations within our Michigan office.

Ideal candidates are organized, customer-focused, and comfortable discussing insurance options. This role offers development opportunities and a friendly, team-oriented work environment.

Qualifications

• Experience in receptionist or customer service role.
• Strong communication and interpersonal skills.
• Organizational and multitasking abilities.
• Comfortable with sales conversations.
• Basic computer skills including Microsoft Office and CRM systems.

Responsibilities

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries and maintaining customer records.
• Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
• Provide excellent customer service and follow up on customers needs.
• Support the team with various administrative tasks and projects.

Skills

Customer service

Communication

Organizational skills

Sales conversations

Microsoft Office

CRM systems

Job description

Bert Kozlowski - State Farm Agent is seeking a Receptionist to join a team that prioritizes service and growth. You will be the first point of contact for clients, manage scheduling, and support daily administrative operations within our Michigan office.

Ideal candidates are organized, customer-focused, and comfortable discussing insurance options. This role offers development opportunities and a friendly, team-oriented work environment.