Insurance Office Receptionist & Customer Care Specialist

Hailie Mickley - State Farm Agent; Carbondale (CO); On-site; USD 19,286 - 30,307; Full time

Benefits offered by this job

License reimbursement

401(k)

Performance-based bonus

Competitive salary

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

Hailie Mickley - State Farm Agent is seeking a friendly, highly organized Receptionist to join our Carbondale office. You will greet clients, manage appointments, handle inquiries, and support the team with essential administrative tasks in a fast-paced, customer-focused environment.

This in‑office role offers growth opportunities within the insurance industry, with training and development, a chance to upsell insurance options, and a supportive team that values reliability and clear

Qualifications

• Previous experience in a receptionist or customer service role.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Comfortable engaging in sales conversations when appropriate.
• Basic computer skills including Microsoft Office and CRM systems.

Responsibilities

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries and maintaining customer records.
• Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
• Provide excellent customer service and follow up on customers needs.
• Support the team with various administrative tasks and projects.

Skills

Customer service

Communication

Office administration

CRM systems

Multitasking

Tools

Microsoft Office

CRM software

Job description

Hailie Mickley - State Farm Agent is seeking a friendly, highly organized Receptionist to join our Carbondale office. You will greet clients, manage appointments, handle inquiries, and support the team with essential administrative tasks in a fast-paced, customer-focused environment.

This in‑office role offers growth opportunities within the insurance industry, with training and development, a chance to upsell insurance options, and a supportive team that values reliability and clear