Insurance Office Front Desk | Growth & Customer Care

Talentify; Palos Hills (IL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Opportunity for advancement

Paid time off

Training & development

Job summary

Lauren Barrett - State Farm Agent is seeking a reception and customer service professional to join its in-office team in Palos Hills, IL.

You will greet customers, handle inquiries, schedule appointments, maintain records, and identify opportunities to discuss insurance options, while delivering friendly, responsive service.

The role emphasizes organization, communication, and basic computer skills, with opportunities for advancement within the agency.

Qualifications

• Previous experience in a receptionist or customer service role.
• Communication and interpersonal skills.
• Organizational and multitasking abilities.
• Comfortable with engaging in sales conversations.
• Basic computer skills, including Microsoft Office and CRM systems.

Responsibilities

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries and maintaining customer records.
• Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
• Provide excellent customer service and follow up on customers needs.
• Support the team with various administrative tasks and projects.

Skills

Customer service

Communication

Multitasking

Sales conversations

CRM

Tools

CRM systems

Microsoft Office

Job description

Lauren Barrett - State Farm Agent is seeking a reception and customer service professional to join its in-office team in Palos Hills, IL.

You will greet customers, handle inquiries, schedule appointments, maintain records, and identify opportunities to discuss insurance options, while delivering friendly, responsive service.

The role emphasizes organization, communication, and basic computer skills, with opportunities for advancement within the agency.