Insurance Agency Receptionist & Customer Experience Specialist

Melanie Schelling; Decatur (IL); On-site; USD 28,000 - 52,000; Full time

Benefits offered by this job

Paid time off (vacation and personal/s

Commission/bonus

Job summary

State Farm Agent Team Member in Decatur, IL seeks a Receptionist to greet clients, handle inquiries about insurance availability, eligibility, coverages, policy changes, transfers, and billing clarification, and support daily operations.

You will need excellent communication, a people-oriented attitude, ability to multi-task, learn computer software, and pursue required licenses (Property & Casualty, Life & Health). The position offers salary plus commission/bonus and paid time off.

Qualifications

• Excellent communication skills - written, verbal and listening.
• People-oriented and self-motivated.
• Detail oriented and proactive in problem solving.
• Able to learn computer functions and use Windows applications.
• Pride in accurate, timely work and team collaboration.
• Ability to multi-task and handle a dynamic front-desk environment.
• Property and Casualty license (must be able to obtain).
• Life and Health license (must be able to obtain).
• Commitment to ongoing licensing updates and education.
• Availability to work the required schedule.

Responsibilities

• Provide prompt, accurate, and friendly customer service regarding insurance availability, eligibility, coverages, policy changes, transfers, claims and billing.
• Support daily office operations and maintain a strong work ethic.
• Greet visitors and coordinate with State Farm agents and customers.

Skills

Communication skills

Customer service

Multi-tasking

Team player

Proactive

Windows

Learn software

Tools

Microsoft Office

Windows

Job description

State Farm Agent Team Member in Decatur, IL seeks a Receptionist to greet clients, handle inquiries about insurance availability, eligibility, coverages, policy changes, transfers, and billing clarification, and support daily operations.

You will need excellent communication, a people-oriented attitude, ability to multi-task, learn computer software, and pursue required licenses (Property & Casualty, Life & Health). The position offers salary plus commission/bonus and paid time off.