Insurance Office Manager – P&C Licensed

Ayanna Ford-Bogan - State Farm Agency; Covington (GA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

PTO (vacation & sick days)

Dental insurance

Vision insurance

Supplemental health insurance

Life insurance

Job summary

State Farm Independent Agent in Covington, GA is seeking an Insurance Office Manager with an active P&C license to lead the office team, manage daily operations, and drive client service excellence.

You will oversee staff, ensure regulatory compliance, and contribute to business development through sales efforts and client relationship management in a supportive, in-office environment.

Qualifications

• Active Property & Casualty (P&C) license required.
• Minimum of four years of State Farm office experience.
• Strong background in customer service and sales within the insurance industry.
• Demonstrated leadership and management skills.

Responsibilities

• Oversee and manage daily office operations to ensure efficiency and organization.
• Lead, supervise, and motivate team members, providing training and guidance as needed.
• Establish and enforce office procedures to maintain a productive work environment.
• Handle staff scheduling and implement corrective actions when necessary.
• Manage administrative functions including budgeting, payroll, and bookkeeping (where applicable).
• Generate business leads and promote State Farm products and services.
• Deliver prompt, accurate, and friendly customer service for policy inquiries and claims.

Skills

Leadership

Customer service

Sales experience

Office management

Insurance software

Windows-based systems

Tools

Insurance software

Windows OS

Job description

If you are an experienced insurance professional with a proven track record in office management and a current Property & Casualty (P&C) license, this Insurance Office Manager role presents a rewarding and career-advancing opportunity. This full-time position is with a respected State Farm independent agent and combines leadership, administrative expertise, and direct client service. The Insurance Office Manager serves as the backbone of the agency’s operations, ensuring organizational efficiency, compliance, staff motivation, and outstanding customer care. Applicants must have at least four years of State Farm experience and a deep understanding of the insurance industry’s best practices.

The Insurance Office Manager will oversee day-to-day operations, guide and support the office team, and play a pivotal role in client relationship management. This individual will be responsible for streamlining office processes, maintaining compliance with industry regulations, and fostering a positive and productive work environment. As the primary point of contact for both staff and clients, the Insurance Office Manager must demonstrate exemplary leadership skills, attention to detail, and a strong customer service orientation.

In addition to operational duties, the Insurance Office Manager will develop business opportunities through sales and marketing efforts, assist with client policy needs, and ensure all documentation is accurate and complete. Proficiency in office technology and insurance software is essential for managing client records, daily transactions, and reporting requirements. This is a dynamic role that provides the chance to make a tangible impact on business growth while enjoying a supportive work setting in Covington, GA—a community recognized for its friendly atmosphere and welcoming business environment.

State Farm agents are independent contractors who hire their own employees. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. State Farm agents’ employees are not employees of State Farm.

Insurance Office Manager – P&C Licensed Summary

• Full-time, in-office role requiring active Property & Casualty insurance license
• Minimum four years of State Farm insurance office experience required
• Leadership position overseeing daily agency operations and staff
• Direct involvement in client service, compliance, and business development
• Opportunity to work with a respected independent State Farm agent in Covington, GA

Duties & Responsibilities

• Oversee and manage daily office operations to ensure efficiency and organization
• Lead, supervise, and motivate team members, providing training and guidance as needed
• Establish and enforce office procedures to maintain a productive work environment
• Handle staff scheduling, address concerns, and implement corrective actions when necessary
• Manage administrative functions, including budgeting, payroll, and bookkeeping (where applicable)
• Generate business leads, conduct needs-based interviews, and promote State Farm products and services
• Deliver prompt, accurate, and friendly customer service for policy inquiries, billing, and claim submissions
• Develop and maintain strong customer relationships through regular follow‑ups and education
• Ensure compliance with all regulatory requirements in insurance processes and documentation
• Accurately prepare, process, and maintain client forms, applications, and records

Salary & Benefits

• Competitive base salary with commission opportunities
• PTO including vacation and personal/sick days
• Dental and vision insurance coverage
• Supplemental health insurance options
• Life insurance policy
• Retirement plan to support long-term financial goals

Qualifications & Requirements

• Active Property & Casualty (P&C) insurance license required
• Life & Health license preferred or willingness to obtain
• Minimum of four years of experience in a State Farm insurance office setting
• Strong background in customer service and sales within the insurance industry
• Demonstrated leadership and management skills
• Proficiency with Windows-based computer systems and office technology
• Excellent organizational, communication, and problem-solving abilities

Ideal Candidate Snapshot

• A motivated leader with a collaborative approach to team management
• Detail-oriented and highly organized, adept at multitasking
• Excellent interpersonal and client relationship skills
• Strong understanding of insurance products and regulatory compliance
• Committed to professional growth and continuous learning
• Proactive in identifying opportunities for business growth and operational improvement

Other Relevant Information

• This position offers the chance to work in a vibrant and supportive office environment in Covington, GA
• Ongoing training and professional development opportunities provided
• State Farm agents are independent contractors; employees hired for this position are not employees of State Farm Insurance Companies
• Equal Employment Opportunity (EEO) compliance is strictly maintained