Insurance Front Desk & Customer Care Specialist

Lauren Barrett - State Farm Agent; Palos Hills (IL); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Opportunity for advancement

Paid time off

Training & development

Job summary

Lauren Barrett - State Farm Agent in Palos Hills, Illinois is seeking a Receptionist - State Farm Agent Team Member to provide exceptional customer service. The candidate will greet customers, manage appointments, and assist with inquiries, contributing to a positive workplace.

The ideal individual is organized, detail-oriented, and ready to engage in sales conversations. If you are eager to grow in the insurance field, join our supportive team.

Qualifications

• Previous experience in a receptionist or customer service role.
• Highly organized and detail-oriented.
• Eager to learn and grow within the insurance industry.

Responsibilities

• Greet customers warmly in person and over the phone.
• Manage appointment scheduling and office communications.
• Engage with prospective and existing customers.

Skills

Communication and interpersonal skills

Organizational abilities

Multitasking abilities

Sales conversation engagement

Basic computer skills

Tools

Microsoft Office

CRM systems

Job description

Benefits:

• Opportunity for advancement
• Paid time off
• Training & development

ROLE DESCRIPTION:
Lauren Barrett - State Farm Agent is a leading insurance agency dedicated to providing exceptional service to our customers. We are currently seeking a dynamic individual to join our team as a Receptionist - State Farm Agent Team Member.

Our ideal candidate is highly organized, detail-oriented, and committed to contributing to a positive and productive workplace. If you thrive in a supportive role and are eager to learn and grow within the insurance industry, we invite you to apply and become a valued member of our team.

RESPONSIBILITIES:

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries and maintaining customer records.
• Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
• Provide excellent customer service and follow up on customers needs.
• Support the team with various administrative tasks and projects.

QUALIFICATIONS:

• Previous experience in a receptionist or customer service role.
• Communication and interpersonal skills.
• Organizational and multitasking abilities.
• Comfortable with engaging in sales conversations.
• Basic computer skills, including Microsoft Office and CRM systems.