Insurance Office Assistant | Client Services Pro

The Juris Agency; Vancouver (WA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Health Insurance

Dental Insurance

Mon-Fri Schedule

Job summary

American Family Insurance in Vancouver, WA is seeking an Office Assistant/Customer Service Representative to greet clients, assist with inquiries, process policy changes, and handle administrative tasks in a community-focused environment.

You will be the first point of contact, ensuring a seamless customer experience and supporting daily office operations with a friendly, professional demeanor.

Qualifications

• Must have at least 2 years of experience in a customer service environment.
• Must have at least 1 year of experience in an office environment.

Responsibilities

• Client Interaction: Engage with clients in a professional and courteous manner, addressing their inquiries and providing assistance.
• Administrative Support: Assist with office tasks such as filing, data entry, and maintaining records.
• Customer Service: Ensure exceptional service delivery by listening to customers' needs and offering solutions that meet their requirements.
• Policy Assistance: Aid clients in understanding their insurance policies, coverage options, and claims processes.
• Team Collaboration: Work collaboratively with colleagues to achieve team goals and uphold the company's standards of service excellence.

Job description

American Family Insurance in Vancouver, WA is seeking an Office Assistant/Customer Service Representative to greet clients, assist with inquiries, process policy changes, and handle administrative tasks in a community-focused environment.

You will be the first point of contact, ensuring a seamless customer experience and supporting daily office operations with a friendly, professional demeanor.