Office Assistant/Customer Service Representative

The Juris Agency; Vancouver (WA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Health Insurance

Dental Insurance

Mon-Fri Schedule

Job summary

American Family Insurance in Vancouver, WA is seeking an Office Assistant/Customer Service Representative to greet clients, assist with inquiries, process policy changes, and handle administrative tasks in a community-focused environment.

You will be the first point of contact, ensuring a seamless customer experience and supporting daily office operations with a friendly, professional demeanor.

Qualifications

• Must have at least 2 years of experience in a customer service environment.
• Must have at least 1 year of experience in an office environment.

Responsibilities

• Client Interaction: Engage with clients in a professional and courteous manner, addressing their inquiries and providing assistance.
• Administrative Support: Assist with office tasks such as filing, data entry, and maintaining records.
• Customer Service: Ensure exceptional service delivery by listening to customers' needs and offering solutions that meet their requirements.
• Policy Assistance: Aid clients in understanding their insurance policies, coverage options, and claims processes.
• Team Collaboration: Work collaboratively with colleagues to achieve team goals and uphold the company's standards of service excellence.

Job description

Job Description

American Family Insurance is seeking a dedicated Office Assistant/Customer Service Representative to join our team in Vancouver, Washington. At American Family Insurance, we pride ourselves on providing top-notch customer service and fostering a positive work environment. While this role is not remote, it offers a unique opportunity to engage with clients face-to-face and build lasting relationships within the community.

As an Office Assistant/Customer Service Representative, you will be the first point of contact for clients, assisting with inquiries, processing policy changes, and handling administrative tasks. Your role is vital in ensuring a seamless customer experience and upholding our commitment to excellence.

If you are a motivated individual with a passion for customer service and a desire to make a difference in the lives of our clients, American Family Insurance is the perfect place for you to grow both personally and professionally. Come join our team today!

Benefits

• Paid Time Off (PTO)
• Health Insurance
• Dental Insurance
• Mon-Fri Schedule

Responsibilities

• Client Interaction: Engage with clients in a professional and courteous manner, addressing their inquiries and providing assistance.
• Administrative Support: Assist with office tasks such as filing, data entry, and maintaining records.
• Customer Service: Ensure exceptional service delivery by listening to customers' needs and offering solutions that meet their requirements.
• Policy Assistance: Aid clients in understanding their insurance policies, coverage options, and claims processes.
• Team Collaboration: Work collaboratively with colleagues to achieve team goals and uphold the company's standards of service excellence.

Requirements

• Customer Focus: Strong commitment to delivering exceptional customer service and building positive client relationships. Must have at least 2 years of experience in a customer service environment.
• Organizational Skills: Ability to prioritize tasks, manage time effectively, and maintain attention to detail in a fast-paced work environment. Must have at least 1 year of experience in an office environment.
• Communication Proficiency: Excellent verbal and written communication skills with a professional and friendly demeanor.
• Adaptability: Flexibility to handle multiple tasks, adapt to changing priorities, and work effectively under pressure.
• Team Player: Collaborative attitude with a willingness to support colleagues and contribute to a cohesive team dynamic.
• Tech Proficiency: Basic computer skills and familiarity with office software applications.