Insurance Office Assistant

The Juris Agency; Decatur (AL); On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Life Insurance

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Evenings Off

Weekends Off

Job summary

The Alex Percy Agency LLC in Decatur, Alabama is seeking an Insurance Office Assistant to join our team. This full-time role involves engaging with clients by phone, email, and in-person, resolving issues, and scheduling appointments using Outlook.

We value growth, offer hands-on training and a strong work-life balance. Prior insurance experience and excellent communication and organizational skills are required.

Qualifications

• Previous insurance experience is required.
• Excellent written and verbal communication skills.
• Strong organizational skills and keen attention to detail.
• Reliable, trustworthy, and committed to integrity.
• Eager to learn and grow within a supportive team environment.

Responsibilities

• Demonstrate a growth mindset by proactively identifying opportunities to connect clients with other lines of business
• Answer client requests via phone and email
• Engage with clients through phone, email, and in-person interactions
• Schedule appointments using Outlook
• Take ownership of client issues and resolve problems
• Maintain an organized workflow to ensure efficient service

Skills

Customer service

Organization

Communication skills

Detail oriented

Tools

Microsoft Office Suite

Job description

Job Description

At The Alex Percy Agency LLC, we believe in collaboration, integrity, respect, and working together to provide exceptional service while having fun. If you thrive in a team environment and are motivated to help others, we’d love to meet you!

We are looking for an Insurance Office Assistant to join our team. In this role, you’ll be responsible for engaging with clients through phone, email, and in-person interactions. You’ll help resolve client issues, schedule appointments, and ensure a smooth, organized workflow. This is a full-time position with an hourly range of $15-$17 per hour, depending on experience level.

We encourage professional development and invest in you as more than just a cog in the system—we see you as a human being. We are intentional with our time and do purposeful work while at the office, delivering an exceptional work-life balance.

Benefits

• Paid Time Off (PTO)
• Life Insurance
• Hands on Training
• Mon-Fri Schedule
• Career Growth Opportunities
• Evenings Off
• Weekends Off

Responsibilities

• Demonstrate a growth mindset by proactively identifying opportunities to connect clients with other lines of business
• Answer client requests via phone and email
• Engage with clients through phone, email, and in-person interactions
• Schedule appointments using Outlook
• Take ownership of client issues and resolve problems
• Maintain an organized workflow to ensure efficient service

Requirements

• Previous insurance experience is required
• Passionate about customer service with a friendly and people-oriented attitude
• Strong organizational skills and keen attention to detail
• Excellent written and verbal communication skills
• Reliable, trustworthy, and committed to integrity
• Proficient in Microsoft Office Suite
• Eager to learn and grow within a supportive team environment