Insurance Navigator - Medicaid Enrollment Specialist

Erie Family Health Centers; Evanston (IL); On-site; USD 42,000 - 50,000; Full time

Benefits offered by this job

Full Benefits Package

401(k) matching

15 days PTO

8 paid holidays

Career growth opportunities

Job summary

Erie Family Health Centers in Evanston, IL, is seeking an Insurance Navigator for our Front-End Revenue Cycle Operations team. This full-time role will help patients enroll, stay insured, and navigate Medicaid, Marketplace, and other assistance programs.

You will educate patients on coverage options, assist with applications, and coordinate enrollment across Erie sites. We value bilingual professionals and offer competitive benefits and growth opportunities.

Qualifications

• High school diploma or equivalent required.
• Associate degree or two years of college preferred.
• One year of healthcare experience preferred.
• Experience with Medicaid or State enrollment platforms preferred.

Responsibilities

• Screen patients for eligibility and assist with enrollment in Medicaid, Marketplace, and other programs.
• Educate patients on coverage options and enrollment in programs such as IBCCP and Manage My Case.
• Conduct patient outreach to prepare, educate, and confirm appointments, and provide assistance with applications and eligibility inquiries.
• Follow up on pending applications and requests for additional information to support timely processing.
• Provide patients with educational materials and resources regarding insurance coverage and community programs.
• Review and reconcile patient accounts for insurance assessment in the EHR.
• Ensure timely documentation and processing of required forms and supporting documents.
• Travel to other Erie sites as needed to provide coverage or attend training.
• Work a flexible schedule that may include evenings and weekends.
• Perform other related duties as assigned.

Skills

MS Office

Insurance terminology

Bilingual English/Spanish

Education

High school diploma

Associate degree or 2 years college

Job description

Erie Family Health Centers in Evanston, IL, is seeking an Insurance Navigator for our Front-End Revenue Cycle Operations team. This full-time role will help patients enroll, stay insured, and navigate Medicaid, Marketplace, and other assistance programs.

You will educate patients on coverage options, assist with applications, and coordinate enrollment across Erie sites. We value bilingual professionals and offer competitive benefits and growth opportunities.