Insurance Navigator Lead — Medicaid & Marketplace

Erie Family Health Centers; Chicago (IL); On-site; USD 32,000 - 39,000; Full time

Benefits offered by this job

Full benefits package

Job summary

Erie Family Health Centers is seeking an Insurance Navigator Team Leader to supervise enrollment, retention, and outreach for Medicaid and Marketplace programs. The role supports patient education, enrollment, and timely benefits access across Erie sites in Chicago.

The ideal candidate has 1+ year of customer service experience, proficiency with Epic EHR, and bilingual English/Spanish skills. Hybrid/overnight flexibility may apply based on coverage needs.

Qualifications

• High school diploma or equivalent required.
• 1+ year of related customer service experience.
• Experience with State insurance enrollment platforms (ABE and Get Covered Illinois).
• Healthcare office experience preferred and managing direct reports is a plus.

Responsibilities

• Screen patients for eligibility and assist with enrollment, retention, and renewal of Medicaid, Marketplace, and other assistance programs.
• Educate patients on coverage options and assist with enrollment in programs.
• Monitor and follow up on applications and inquiries to ensure timely access to coverage.
• Oversee team workloads, QA reviews, and provide coaching and development.
• Participate in leadership meetings and cross-site coverage as needed.

Skills

Customer service

Team leadership

Bilingual English/Spanish

Epic experience

Education

High school diploma

Associate degree

Tools

Epic EHR

Microsoft Office

Job description

Erie Family Health Centers is seeking an Insurance Navigator Team Leader to supervise enrollment, retention, and outreach for Medicaid and Marketplace programs. The role supports patient education, enrollment, and timely benefits access across Erie sites in Chicago.

The ideal candidate has 1+ year of customer service experience, proficiency with Epic EHR, and bilingual English/Spanish skills. Hybrid/overnight flexibility may apply based on coverage needs.